Warranty Administrator

Cumberland International Trucks - Ocala, FL•Ocala, FL

18d•Onsite

About The Position

Cumberland Trucks is seeking a detail-oriented Warranty Administrator for its dealership in Ocala, Florida. This Monday–Friday, 8:00 a.m.–5:00 p.m. role handles warranty claims and related accounting follow-up, while supporting technicians and service staff in determining warranty coverage. The company describes a customer-centric, positive, and safe workplace with career-path and growth opportunities.

Requirements

At least 1 year of experience in the medium- or heavy-duty truck or automotive industry.
High degree of product and technical knowledge.
Strong organizational skills.
Ability to understand, communicate, and evaluate vendor and International warranty guidelines, approval processes, and policies.
Team-oriented approach and strong commitment to the customer.
Self-motivation and excellent written and verbal communication skills.
Superior problem-solving skills to achieve win-win solutions.
Understanding of and experience with Microsoft programs and applications.
Ability to lift up to 50 pounds.
Ability to work in hot or cold, wet or humid, and moderately noisy environments.

Responsibilities

Prepare, code, and submit International and vendor warranty claims promptly with correct documentation.
Understand and ensure compliance with International and vendor policies and warranty procedures.
Assist technicians and service staff in determining which components and failures are covered by warranty.
Reconcile warranty receivables with payments weekly according to the appropriate accounting schedule.
Post credits and chargebacks and follow up on outstanding claim payments, ensuring they do not exceed 60 days.
Review warranty chargebacks with the service manager and resubmit rejected or underpaid claims when applicable.