Nissan Warranty Administrator

Walser Automotive Group•Wayzata, MN

10d

About The Position

Walser Automotive Group is hiring a Nissan Warranty Administrator to manage warranty claims, schedules, billing, and related dealership accounting processes. The role helps ensure warranty repairs meet quality standards and support customer satisfaction, while maintaining clear claim records and working with manufacturers, concessionaires, accounting, dealership staff, and customers. The position also handles certain cashiering and invoice-processing duties and supports operational excellence at the dealership.

Requirements

Strong data-entry skills, including entering information into computers and warranty systems.
Ability to operate current computer software, including Word, Excel, and manufacturer websites.
Ability to assess and report on warranty repairs.
Good interpersonal and communication skills.
Strong attention to detail.
Positive attitude and ability to work well in a team environment.
Wear safety eyewear in dealership service departments.
Wear hard-toed, slip-resistant footwear in dealership service departments.

Nice To Haves

ADP experience is highly desired.
A good understanding of automotive parts and cars is desired.

Responsibilities

Book warranty tickets and manage warranty, extended warranty, and credit card schedules in coordination with accounting.
Check, verify, and process vehicle warranty forms and record and process claims according to manufacturer conditions.
Reconcile manufacturer and concessionaire claim settlements and payment summaries; record underpayments and overpayments, investigate discrepancies, and recommend write-offs where appropriate.
Correct and resubmit rejected claims when valid, and report rejected claims that cannot be resubmitted.
Ensure appropriate charges are made on goodwill claims.
Investigate overdue, unsettled, and short-paid claims; discuss issues with manufacturer or concessionaire representatives and fellow staff.
Explain warranty conditions and procedures to internal customers to help prevent misunderstandings and conflict.
Maintain claim paperwork and filing to provide a clear audit trail for warranty audits.
Close customer-pay and internal repair orders when needed.
Assist with end-of-day cashier closing, cashiering customers, and training cashiers when needed.
Inspect, monitor, and process P2P invoices for accuracy.
Ensure PDI billing is processed correctly to the OEM and payment is received to clear schedules.
Monitor sales rebates weekly, confirm OEM payment, and escalate errors to the GM for correction.
Monitor the due bill schedule weekly to ensure items are not more than 60 days outstanding.
Follow dealership safety requirements, including wearing safety eyewear and hard-toed, slip-resistant footwear in service departments.
Perform other assigned duties, tasks, and projects.
Uphold Walser’s core values: Do The Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded.

Benefits

Paid time off (PTO).
Career growth, advancement opportunities, mentorship, and career development.
Up to $10,000 in fertility treatment and adoption assistance.
Medical, dental, and vision coverage, with HSA and FSA plans.
Access to Blue Cross Blue Shield medical coverage and additional wellness benefits.
Company-paid life insurance.
401(k) with employer match.
Paid clothing program with branded Walser apparel twice a year.
Employee discounts across products and services.
Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
Volunteer opportunities with the Walser Foundation.
Employee Assistance Program (EAP).
Referral program with referral bonuses.