Nissan Warranty Administrator

Walser Automotive Group•Wayzata, MN

11d•$19 - $26

About The Position

Walser Automotive Group is hiring a Nissan Warranty Administrator to support warranty administration and related dealership accounting processes. The role ensures warranty repairs and claims are handled accurately and in accordance with manufacturer requirements, while helping provide a customer-satisfying level of service. The position also supports invoice and billing accuracy, payment tracking, cashiering, and warranty documentation. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., with compensation of $19–$26 per hour.

Requirements

Strong data-entry skills, including entering information into computers and warranty systems.
Ability to operate current computer software, including Word, Excel, and manufacturer websites.
Ability to assess and report on warranty repairs.
Good interpersonal and communication skills.
Extremely detail oriented.
Positive attitude and ability to work well in a team environment.
Wear safety eyewear and hard-toed, slip-resistant footwear in dealership service departments.

Nice To Haves

ADP experience is highly desired.
A good understanding of automotive parts and cars is desired.

Responsibilities

Ensure warranty repairs meet high quality standards and support customer satisfaction.
Book warranty tickets.
Manage warranty, extended warranty, and credit card schedules, maintaining a working relationship with accounting.
Check, verify, and process vehicle warranty forms.
Record, check, and process claim information in accordance with manufacturer conditions.
Process and reconcile claim settlement paperwork from manufacturers and concessionaires.
Receive and reconcile concessionaire payment summaries; record underpayments and overpayments, investigate discrepancies, and recommend amounts for write-off.
Correct and resubmit valid rejected claims, and report rejected claims that cannot be resubmitted.
Ensure appropriate charges are made on goodwill claims.
Investigate overdue claims and discuss issues with manufacturer or concessionaire representatives and fellow staff.
Investigate and query unsettled and short-paid claims and assess their causes.
Explain warranty conditions and procedures to internal customers to prevent misunderstanding and conflict.
Maintain claim paperwork filing to provide a clear audit trail for manufacturer or concessionaire warranty audits.
Close customer-pay and internal repair orders when necessary.
Assist with end-of-day cashier close, cashiering customers, and training cashiers when necessary.
Inspect, monitor, and process P2P invoices for accuracy.
Ensure PDI billing is correctly processed to the OEM and payment is received to clear schedules.
Monitor sales rebates weekly, confirm OEM payment, and escalate errors to the GM for correction.
Monitor the due bill schedule weekly to ensure no items are more than 60 days outstanding.
Wear safety eyewear and hard-toed, slip-resistant footwear in dealership service departments.
Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded.
Perform other duties, tasks, or projects as assigned.

Benefits

Paid time off (PTO).
Career growth, advancement opportunities, clear career paths, mentorship, and development opportunities.
Up to $10,000 in financial assistance for fertility treatments and adoption expenses.
Medical, dental, and vision coverage, plus HSA and FSA plans.
Blue Cross Blue Shield medical coverage and additional wellness benefits.
Company-paid life insurance.
401(k) with employer match.
Paid clothing program with branded Walser apparel twice a year.
Employee discounts across products and services.
Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
Volunteer opportunities through the Walser Foundation.
Employee Assistance Program (EAP).
Referral bonuses for referring talented candidates.