Warranty Administrator

Carvana•Tempe, AZ

21d•Onsite

About The Position

Carvana is hiring a Warranty Administrator for its factory-authorized Stellantis dealerships in Tempe, Arizona. The role supports the back-office warranty claims process for Chrysler Dodge Jeep Ram service departments, ensuring technician work is documented, submitted, and paid correctly. The Warranty Administrator works with service advisors and service leaders across multiple stores and helps ensure claims are accurate, well documented, compliant, and submitted promptly. The position requires familiarity with Stellantis warranty policies and dealer systems, attention to detail, and effective communication and follow-up. The role is a full-time position with a competitive hourly wage. The description also notes frequent sitting and computer use, periods of standing, and that different shifts may sometimes be required.

Requirements

2–3 years of warranty administration experience.
Working knowledge of Stellantis warranty policies, claim submission, and dealer systems.
Experience managing denied or rejected claims through resubmission.
Basic technical understanding of vehicle systems and repairs.
Strong attention to detail.
Strong organization and time management skills.
Comfort working with Google Suite.
Excellent written and verbal communication skills.
Strong work ethic and a team attitude.
Must be able to read, write, speak, and understand English.
Must be at least 18 years of age.
Must pass a complete background check.
The role is not eligible for visa sponsorship.

Nice To Haves

Chrysler Dodge Jeep Ram warranty administration experience.

Responsibilities

Submit warranty claims accurately and on time to Stellantis, following OEM policies and procedures.
Track claims through submission, review, approval, and payment.
Identify the causes of denied or rejected claims, correct documentation, and resubmit claims promptly.
Review warranty repair orders for complete and compliant documentation, including labor operations, diagnosis codes, and parts information.
Work with service advisors and service leaders to improve warranty repair order documentation at the point of creation.
Maintain compliance with OEM warranty policies, procedures, and audit requirements.
Reconcile warranty payments against submitted claims and identify and resolve discrepancies.
Collaborate with store teams, the parts team, and other warranty administrators to keep claims moving.