Warranty Administrator- Anna
About The Position
The Warranty Administrator manages dealership warranty claims and supports parts counter operations at SNP Anna in Anna, Illinois. The role reviews repair orders, parts invoices, and service documentation to prepare and submit accurate claims to original equipment manufacturers (OEMs), tracks claims and payments, follows up on pending or disputed claims, and corrects and resubmits denied claims. It maintains organized warranty records, monitors OEM policies and procedures, and guides service and parts staff on documentation requirements. The position also reconciles warranty receivables, assists with month-end reporting, works with Accounting to resolve warranty-credit discrepancies, and identifies ways to improve recovery rates and reduce claim denials. It communicates with customers about warranty coverage and approvals, supports internal service and parts teams, and serves as the dealership contact for manufacturer field representatives. In the parts counter function, the administrator serves service departments and counter and phone customers; processes orders; locates merchandise; verifies shipments; supports inventory counts and discrepancy resolution; and helps maintain displays and a clean, orderly department. The role is office-based, with regular interaction with service and parts departments. Occasional travel for training or manufacturer warranty meetings may be required, and the position routinely involves lifting items weighing up to 50 pounds.
Requirements
- Strong organizational skills and attention to detail and accuracy.
- Proficiency with computer systems, including a Dealership Management System, Microsoft Office, and OEM warranty portals.
- Ability to manage multiple priorities and deadlines.
- Excellent communication and problem-solving skills.
- Ability to routinely lift items weighing up to 50 pounds.
Nice To Haves
- Previous warranty administration experience in the agricultural, construction, or automotive equipment industry is preferred.
- Knowledge of John Deere or related manufacturer warranty processes is a plus.
Responsibilities
- Review repair orders, parts invoices, and service documentation to prepare and submit accurate OEM warranty claims.
- File claims within required deadlines and in accordance with manufacturer and dealership guidelines.
- Monitor claim status, track payments, and follow up with OEM representatives on pending or disputed claims.
- Correct and resubmit denied claims as necessary.
- Maintain complete, accurate, and organized warranty records for auditing and reporting.
- Stay current on OEM warranty policies, procedures, and updates.
- Train and guide service and parts staff on warranty documentation requirements.
- Reconcile warranty receivables and assist with month-end reporting.
- Work with Accounting to resolve discrepancies in warranty credits.
- Identify opportunities to improve warranty recovery rates and reduce claim denials.
- Communicate with customers about warranty coverage, approvals, and expectations when needed.
- Answer warranty-related questions from service managers, technicians, and parts teams.
- Serve as the dealership contact for manufacturer field representatives regarding warranty programs.
- Provide customer service to service departments and counter and phone customers.
- Recommend related parts and accessories to customers.
- Process in-store orders accurately and communicate pickup or delivery status.
- Locate and obtain merchandise, including in-stock, out-of-stock, or non-stocked items.
- Verify shipments, place parts in proper locations, assist with cycle counts, and address inventory discrepancies.
- Assist in preparing and maintaining showroom image and merchandise displays.
- Keep the parts department clean and orderly.
- Routinely lift items weighing up to 50 pounds.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
