WARRANTY ADMINISTRATOR- Porsche Pittsburgh
About The Position
The Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims, and submitting them to the appropriate party. The role involves processing claims by the next business day, handling corrections and charge-backs, and establishing relationships with manufacturer warranty representatives. The administrator will also analyze problems, identify trends, and develop strategies for maximizing the claim process, flag technicians for earned hours, and check repair orders against service history to avoid duplicate claims. Additionally, the position requires providing weekly reports to the service manager, reporting fraudulent manipulation, conducting weekly audits, assisting service consultants with closing ROs and warranty questions, and performing special projects and reports as requested.
Requirements
- Two years of experience in an automotive dealership
- General knowledge of automotive parts and vehicle mechanical operations
- Understand and comply with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
- A valid driver's license
- Must pass background check and hair follicle drug screen
- Ability to effectively communicate verbally and in writing
- Ability to confront and resolve difficult customer service situations
- Commitment to customer service
Nice To Haves
- Attend warranty training courses as needed
Responsibilities
- Reviewing and completing warranty claims
- Preparing, recording, and reconciling warranty claims
- Submitting warranty claims to the appropriate party
- Processing all claims by the next business day following the RO finish date
- Handling and resolving all claim corrections and charge-backs
- Establishing and maintaining relationships with the manufacturer's designated warranty representatives
- Reviewing every warranty repair order for proper completion, accuracy, and legibility
- Analyzing problems, identifying trends, and developing strategies for maximizing the claim process
- Flagging technicians for the hours earned on the service they performed
- Checking each repair order against the vehicles service history to avoid duplicate claims
- Providing a weekly report to the service manager regarding the claim status
- Reporting any fraudulent manipulation of warranty claims
- Conducting weekly audits of warranty and schedules
- Reviewing all old claims and addressing any adjustments or write-offs
- Assisting service consultants in closing all open warranty ROs
- Assisting service consultants and technicians with any warranty questions
- Assisting with special projects, audits, and reports as requested
- Reviewing and managing all aging schedules and reports
- Performing other duties as assigned
Benefits
- Equal Opportunity Employer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
