Warranty Administrator Supervisor

FIELDS VOLVO (NORTHFIELD)•Northfield, IL

2d•$60,000 - $70,000•Onsite

About The Position

Fields Volvo is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships. Being family-owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We share a common purpose: to ensure transparency and foster a collaborative environment where team members feel comfortable sharing ideas and promoting from within the organization.

Requirements

Previous experience in an Automotive Dealership
Proficiency with CDK
Proficiency in Microsoft Office Suite
Exceptional attention to detail
A team-first mentality

Nice To Haves

VOLVO Rover experience
Warranty experience
General accounting knowledge

Responsibilities

Direct departmental scheduling and monitor attendance to ensure optimal coverage.
Manage shift swaps and PTO requests in alignment with operational needs and labor policies.
Oversee accurate payroll submissions and administrative reporting.
Serve as the primary lead, providing daily mentorship, guidance, and training.
Foster a collaborative environment where team members feel supported and accountable.
Lead departmental meetings and act as the bridge between staff and upper management.
Implement safety protocols and identify areas for process improvement.
Manage departmental resources, supplies, and equipment.
Execute Quarterly Internal Warranty Audits and monitor key performance metrics.
Assist in the hiring, onboarding, and training of new talent.
Ensure all team actions comply with company policy and professional standards.