Warranty Administrator/Service Writer

ASCO Equipment • Manor, TX

8d • Onsite

About The Position

ASCO Equipment is hiring an experienced Warranty Administrator/Service Writer in Manor, Texas. The position is responsible for reviewing and completing warranty claims, including preparing, recording, reconciling, and submitting claims to the appropriate parties. The role works closely with technicians, service writers, and supervisors, and communicates with manufacturers, insurance providers, service managers, and customers to support claim resolution.

ASCO describes its workplace as people-first and emphasizes its vision to be a blessing to those it serves. The company also identifies its core values as Honor God, Develop People, Pursue Excellence, and Grow Profitably. ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.

Requirements

• At least 3 years of experience as a heavy equipment warranty administrator is preferred.
• At least 3 years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast-paced, high-volume environment.
• Detail-oriented, team-player work style.
• Excellent customer service and interpersonal communication skills.
• Intermediate computer skills and familiarity with Google Suite products.
• Good time-management skills to meet warranty claim deadlines.

Nice To Haves

• Experience as a heavy equipment warranty administrator is preferred.

Responsibilities

• Submit and track warranty claims with manufacturers and insurance providers.
• Provide documentation and technical information needed to support claim payment.
• Work with technicians, service writers, and supervisors.
• Report reasons for denied claims so processes can be developed to address problems.
• Review reasons for warranty claim denials with the service manager or customer.
• Communicate directly with manufacturers about policy or goodwill claims.
• Prepare monthly reports for management.
• Register equipment with manufacturers to initiate warranty coverage.
• Provide quotes for or purchase extended warranties through various vendors.

Benefits

• Paid training and advancement opportunities.
• 100% employer-paid health insurance.
• 401(k) and profit sharing.
• Paid holidays.
• Financial assistance for employees' children pursuing higher education through the ASCO Children's Education Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed