Warranty Administrator/Service Writer

ASCO Equipment • Manor, TX

7d

About The Position

ASCO Equipment has a career opportunity for an experienced Warranty Administrator/Service Writer in Manor, Texas. The Warranty Administrator reviews and completes warranty claims, including preparing, recording, reconciling, and submitting them to the appropriate parties. The role works closely with technicians, service writers, and supervisors, and communicates with manufacturers, service managers, and customers about warranty matters.

The position also involves registering equipment to begin warranty coverage, quoting or purchasing extended warranties through vendors, and preparing monthly reports for management. ASCO describes its workplace as people-focused, with a vision to be a blessing to those it serves.

Requirements

• At least 3 years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast-paced, high-volume environment.
• Detail-oriented, team-oriented work style.
• Excellent customer service and interpersonal communication skills.
• Intermediate computer skills and familiarity with Google Suite products.
• Good time-management skills to meet warranty claim deadlines.

Nice To Haves

• At least 3 years of experience as a heavy equipment warranty administrator is preferred.

Responsibilities

• Submit and track warranty claims with manufacturers and insurance providers.
• Provide documentation and technical information needed to support claims.
• Work closely with technicians, service writers, and supervisors.
• Report reasons for claim denials to support process improvements.
• Review warranty claim denials with the service manager or customer.
• Communicate directly with manufacturers about policy or goodwill claims.
• Produce monthly reports for management.
• Register equipment with manufacturers to begin warranty coverage.
• Provide quotes for, or purchase, extended warranties through vendors.

Benefits

• Paid training and advancement opportunities.
• 100% employer-paid health insurance.
• 401(k) and profit sharing.
• Paid holidays.
• Financial assistance through the ASCO Children’s Education Program for employees’ children pursuing higher education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed