Warehouse Technician - Sign-on bonus up to $1,500! (Based on experience) (DOT Certificate Preferred)

Accel Entertainment • Wheeling, IL

2d • $22 - $27

About The Position

The Warehouse Technician performs warehouse-based inspection, movement, cleaning, repair, preparation, installation, and decommissioning of gaming, amusement, ATM equipment, and other company assets. Work must follow Accel Entertainment and Illinois Gaming Board specifications, including installations at customer sites. The position has three levels of progression based on technical proficiency, experience, independence, quality, and contribution to team capability.

Warehouse Technician I performs a broad range of warehouse and equipment-support functions, including receiving, cleaning, staging, moving, loading, unloading, installing, and preparing equipment and company assets. The role includes basic inspections, cleaning, component work, equipment disassembly and reassembly, use of material-handling equipment and tools, and support for field activities. Technicians are cross-trained and follow established procedures, safety requirements, and gaming regulations.

Warehouse Technician II performs Level I duties with greater independence and technical proficiency. The role includes inspection, testing, diagnosis, repair, preparation, and decommissioning of equipment; troubleshooting routine issues; leading field installations, removals, and exchanges; coordinating parts and inventory needs; documenting work; and supporting the training of Level I employees.

Warehouse Technician III performs Level I and II duties with a high degree of independence. The role includes operating assigned company vehicles, leading complex equipment deliveries and customer-site installations or removals, independently setting up and testing equipment, completing regulatory and installation documentation, supporting quality checks and process improvements, and training Level I and II employees.

The listed base pay range is $22.00–$26.50 per hour, depending on experience. A sign-on bonus of up to $1,500 is based on position level and is paid in two installments, after 90 days and six months of employment, subject to the stated eligibility conditions. Voluntary full-time benefits include medical, dental, and vision coverage; life, AD&D, critical illness, and hospital insurance; short- and long-term disability; identity and legal protection; FSA and HSA accounts; and an Employee Assistance Program. Full- and part-time employees may contribute to traditional and/or Roth 401(k) plans.

Requirements

• At least 21 years of age.
• With training, ability to use hand tools, power tools, test equipment, forklifts, dollies, pallet jacks, and hand trucks.
• For Technician I: high school diploma or equivalent required.
• For Technician I: basic mechanical aptitude and ability to learn electronic theory, equipment handling, and established repair procedures.
• For Technician II: two or more years of relevant experience repairing, maintaining, installing, or troubleshooting electronic, gaming, ATM, amusement, or similar equipment, or an equivalent combination of education and experience.
• For Technician II: working knowledge of basic electronic theory and mechanics, and proficiency with diagnostic tools and instruments.
• For Technician II: ability to independently complete routine diagnostics and repairs, manage competing priorities, and communicate technical issues clearly.
• For Technician III: ability to obtain and maintain an Illinois Gaming Board Terminal Handler's License.
• For Technician III: non-CDL Class C Driver’s License.
• For Technician III: four or more years of progressive technical experience in gaming, ATM, amusement, electronics, or comparable equipment maintenance and repair.
• For Technician III: expertise diagnosing and resolving complex equipment issues, applying sound judgment, and maintaining high quality and turnaround standards.
• For Technician III: experience coaching others, reviewing work quality, coordinating equipment or parts priorities, and contributing to process improvements or special projects.
• Ability to meet the physical demands described, including frequently moving and positioning equipment and materials weighing up to 1,100 pounds using appropriate devices.
• Ability to work in conditions that may include hot and/or humid environments, moving mechanical parts, and moderate noise.

Nice To Haves

• For Technician I: technical coursework, vocational training, or related warehouse or equipment experience preferred.
• For Technician I: forklift certification preferred.
• For Technician I: 0–1 year of relevant technical, warehouse, mechanical, or equipment-maintenance experience preferred; prior gaming-equipment experience is not required.
• For Technician III: advanced technical training preferred.
• DOT Certificate preferred.

Responsibilities

• Receive, clean, stage, move, load, unload, install, and prepare gaming terminals, ticket redemption machines, ATMs, amusement equipment, parts, and other company assets.
• Inspect, test, clean, diagnose, repair, prepare, and decommission equipment using established procedures and appropriate diagnostic tools.
• Remove, replace, and install common equipment components and peripherals, including locks and related components, in accordance with approved controls and procedures.
• Safely operate material-handling and labor-saving equipment, including forklifts, pallet jacks, dollies, and hand trucks.
• Use hand tools, power tools, test equipment, and other equipment necessary for assigned warehouse and equipment-related duties.
• Assist with equipment installations, removals, exchanges, deliveries, and other field-related activities as needed.
• Troubleshoot routine equipment, electronic, mechanical, peripheral, configuration, and installation issues; escalate issues requiring additional technical or operational support.
• Lead field installations, removals, and exchanges, including equipment movement, setup, component installation, and technical support, as appropriate to the technician level.
• At Level III, lead complex deliveries, installations, removals, exchanges, and transportation of assigned equipment at customer locations without direct supervision.
• At Level III, independently set up, install, connect, test, and verify equipment for assigned installations and removals.
• Complete installation, removal, device-entry, equipment, and regulatory documentation accurately and on time.
• Maintain warehouse organization and efficient equipment flow; coordinate parts and inventory needs and report damaged equipment, safety concerns, inventory needs, and other issues.
• Perform and support equipment readiness and quality checks to ensure equipment is complete, operational, and ready for deployment.
• Communicate technical information clearly and interact professionally with customers and other stakeholders at customer locations.
• Train and develop employees at lower technician levels and model safe work practices and procedural compliance.
• Support special projects, process improvements, equipment initiatives, and other warehouse or field activities based on operational needs.
• Follow department, company, safety, and gaming-regulatory procedures and provide professional internal and external customer service.

Benefits

• Sign-on bonus of up to $1,500, depending on position level and subject to eligibility conditions.
• Voluntary full-time medical, dental, and vision coverage.
• Life, AD&D, critical illness, and hospital insurance.
• Short- and long-term disability coverage.
• Identity and legal protection.
• Access to FSA and HSA accounts.
• Employee Assistance Program offering counseling on topics including mental health, finances, adult care, disability, and grief.
• Traditional and/or Roth 401(k) contribution option for full- and part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED