Warehouse Team Leader

Patagonia • Costa Mesa, CA

1d • Onsite

About The Position

The Warehouse Team Leader manages product flow throughout the store, communicates product levels to management, coordinates product distribution between stores, and directs team members in shipping and receiving. The role helps ensure that products are in the right places at the right times and supports customer service through organized systems, replenishment, direct orders, and team leadership. Although the role includes retail team leader duties, its primary focus is warehouse work, averaging 32 hours per week on warehouse tasks, subject to business needs.

As part of the store leadership team, the Warehouse Team Leader also supervises team members on the sales floor and supports an impactful customer experience. The role contributes to Patagonia’s purpose and community activism, hiring and training, employee coaching and development, visual standards, retail marketing events, security and loss prevention, inclusion, and accurate POS operations. The position is based at the Costa Mesa, California store. Current hiring needs are 30–39 hours per week, with open availability required. Schedules may vary, and team leaders support store opening and closing; shifts may begin or end up to two hours outside business hours.

Requirements

• Experience as a retail supervisor leading a team and/or supervising others.
• Project management skills to collaboratively and efficiently complete tasks on time.
• Ability to prioritize, delegate, and ensure accountability in a team-based environment.
• Ability to teach, coach, train, and give and receive constructive feedback.
• Proactive organizational skills, attention to detail and accuracy, and ability to complete work to a high standard and on time.
• Time-management skills, including punctuality, meeting deadlines, and communicating cross-functionally about issues.
• Ability to adapt to changing situations and priorities while maintaining positive morale and team engagement.
• Effective written and verbal communication skills, including oversight of direct reports’ daily tasks and projects.
• Ability to learn computer systems quickly and teach new systems to others.
• Problem-solving skills and a helpful, courteous approach that welcomes innovative ideas.
• Emotional intelligence, consistent performance and demeanor, and ability to assist with conflict management.
• Passion for communities, the environment, and caring for others; willingness to act locally and encourage others to do the same.
• Commitment to equitable, inclusive practices and to creating a culture of belonging.
• Interest in or eagerness to learn about Patagonia products and services.
• Ability to stand and walk for extended periods and work shifts up to eight hours per day.
• Ability to reach overhead, bend, squat, kneel, carry products, walk up and down stairs while carrying items, and perform store maintenance duties.
• Ability to safely lift up to 55 pounds and comfort climbing ladders.
• Open availability for a 30–39-hour current hiring schedule, including at least one opening shift and one closing shift per week.
• Ability to work flexibly around store and team needs, including shifts that may start or end up to two hours before or after business hours.

Responsibilities

• Process incoming and outgoing shipments promptly; support physical inventory, sale preparation and breakdown, product transfers and donations, and shipping and receiving records.
• Maintain a clearly labeled, accessible, and organized stockroom, and coordinate with other team leaders on seasonal sales, transitions, and sales-floor replenishment.
• Resolve shipping discrepancies with the Service Center, Retail Operations, outside vendors, and Accounting; communicate warehouse labor allocation, strategy, and training needs to store leadership; monitor stock levels to help prevent out-of-stocks.
• Follow loss prevention procedures and support security measures, theft prevention, and a safe, clean, organized store.
• Inspire the team to support Patagonia’s purpose and participate in community activism, including use of activism hours and engagement with local nonprofits and customers.
• Provide customer service and ensure Customer Experience Guides have the tools and resources to serve customers effectively.
• Drive team engagement; coach, delegate priorities, identify development opportunities, and collaborate with leadership on accountability and employee growth.
• Assist with hiring, employee training, coaching, feedback, and development; advise management about appropriate discipline and recognize employees who meet performance goals.
• Learn product and business information, including technical aspects of products in core sports, and apply it to customer service.
• Maintain visual store standards, including folding, hanging, buffing, steaming, dressing mannequins, and stocking the sales floor; communicate and support visual directives.
• Help produce and execute retail marketing events and suggest ideas for community engagement.
• Promote an inclusive, respectful, and harassment-free work environment and support company and team goals through collaboration and accountability.
• Complete register and scenario training, ensure POS accuracy, and perform Customer Experience Guide duties alongside the team.
• Support store opening and closing, accommodate required staff meal and rest breaks, and be available outside store hours as business needs require.

Benefits

• Comprehensive benefits package, including medical, dental, vision, retirement, and leave of absence plans; plans may vary depending on the nature of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed