Hybrid Warehouse and Customer Support Rep

Emser Tile • Enterprise, NV

5d • Onsite

About The Position

Emser Tile LLC is seeking a versatile Warehouse Representative & Customer Support Hybrid for its Las Vegas branch. The role primarily performs warehouse operations, maintains inventory accuracy and facility standards, and requires daily forklift operation. It also supports inside branch operations by responding to customer requests, providing account assistance, and processing orders.

The position serves internal and external customers—including sales representatives, builders, designers, contractors, and walk-in customers—in person and over the phone. It supports order entry and tracking, product and pricing inquiries, payments, account coordination, and showroom upkeep, while helping maintain safe, clean, and organized warehouse and customer areas.

This is an hourly, full-time role following a traditional workday. Regular, predictable attendance is essential, and additional hours may be worked based on business needs. The position has no direct reports. Employees are expected to maintain a clean, professional appearance and follow the company dress code. Applicants must pass a background check.

Requirements

• Ability to safely and efficiently operate a forklift; daily forklift operation is required.
• Must pass a background check.
• Results-driven, customer-focused, highly organized, and detail-oriented.
• Ability to work effectively as part of a team and thrive in a busy environment.
• Outstanding leadership, critical-thinking, decision-making, and listening skills.
• Strong relationship-building skills and composure under pressure, with a commitment to open communication and trust.
• Knowledge of database and query functions and functional computer skills.
• Ability to accurately read and respond to non-verbal communication.
• Excellent basic math skills, including piece-to-square-foot calculations and product counting and tracking.
• Ability to create basic sample boards and handle inventory safely and efficiently.
• Physical ability to stand, use hands, reach, walk, stoop, kneel, crouch, crawl, sit, climb, and balance during daily activities.
• Ability to regularly lift and/or move up to 50 pounds.
• Specific vision abilities, including close vision, peripheral vision, and ability to adjust focus.
• Ability to talk on the phone and use computers for extended periods.
• Ability to work in conditions involving moving mechanical parts, occasional fumes or airborne particles, varied temperatures, and loud noise levels.
• Regular, predictable attendance is essential.

Nice To Haves

• 1–3 years of experience in building, construction, design, or warehouse environments.
• Forklift certification.
• Experience using a wet saw.
• Bilingual in Spanish and English, or another language appropriate for the area.

Responsibilities

• Manage daily warehouse operations, including receiving, inspecting, labeling, stocking, picking, packing, and shipping inventory in compliance with company policies.
• Reconcile warehouse inventory daily, resolve discrepancies, and generate and maintain inventory reports.
• Serve will-call customers professionally and efficiently.
• Receive, record, issue, and transport goods as required, maintaining accuracy and efficiency.
• Safely operate a forklift to load and unload freight from inbound and outbound trucks and customer vehicles.
• Keep the warehouse, loading docks, ramps, and building exterior clean, organized, and safe.
• Answer phone inquiries, greet and assist walk-in customers, and generate or process pick slips.
• Prepare basic sample boards for branch and customer showrooms.
• Assist customers with product selections, resolve inquiries, and enter orders accurately and efficiently.
• Coordinate day-to-day account operations, including order entry, product and pricing inquiries, order status, and tracking.
• Process payments, enter vendor stock orders, manage open orders, reconcile the cash drawer, prepare bank deposits, and complete end-of-day paperwork.
• Maintain showroom cleanliness and safety compliance, update samples, and conduct monthly inventory audits.
• Perform other tasks as assigned in support of customer service and warehouse operations.
• Maintain regular, predictable attendance and adhere to the company dress code.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed