Hybrid Warehouse and Customer Support Rep (40497)

Emser Tile•Las Vegas, NV

3d•Hybrid

About The Position

Emser Tile LLC is hiring a Warehouse and Customer Support Rep for a local branch. The hybrid role primarily handles daily warehouse operations, inventory integrity, and facility standards, including daily forklift operation. The position also supports inside branch operations by responding to customer requests, providing account assistance, and processing orders. The role works with internal and external customers, including sales representatives, builders, designers, contractors, and walk-in customers. It combines inventory receiving and fulfillment, customer service, order and account coordination, administrative tasks, showroom upkeep, and sample-board preparation. This hourly position follows a traditional workday, with additional hours possible based on business needs. It has no direct reports. Regular, predictable attendance is essential.

Requirements

1–3 years of experience in building, construction, design, or warehouse environments is preferred.
Be results-driven, customer-focused, highly organized, and detail-oriented.
Work effectively as part of a team and thrive in a busy environment.
Demonstrate leadership, critical thinking, decision-making, and listening skills.
Build relationships, remain composed under pressure, and communicate openly.
Have knowledge of database and query functions and functional computer skills.
Read and respond accurately to non-verbal communication.
Have basic math skills, including piece-to-square-foot calculations and product counting and tracking.
Create basic sample boards and handle inventory safely and efficiently.
Pass a background check.
Stand, use hands, and reach with hands and arms for prolonged periods; walk, stoop, kneel, crouch, crawl, sit, climb, and balance during daily activities.
Regularly lift and/or move up to 50 pounds.
Have the vision abilities needed for close vision, peripheral vision, and adjusting focus.
Be able to talk on the phone and use computers for extended periods.
Safely and efficiently operate a forklift.
Work a traditional workday and be able to work additional hours based on business needs.

Nice To Haves

Forklift certification.
Experience using a wet saw.
Bilingual ability in Spanish and English, or another language appropriate for the area.
1–3 years of experience in building, construction, design, or warehouse environments.

Responsibilities

Manage warehouse inventory from receiving, inspection, labeling, and stocking through picking, packing, and shipping, following company policies.
Perform daily inventory reconciliations, resolve discrepancies, and generate and maintain inventory reports.
Serve will-call customers professionally and efficiently.
Receive, record, issue, and transport goods accurately and efficiently as required.
Operate a forklift to load and unload freight from inbound and outbound trucks and customer vehicles.
Keep the warehouse, loading docks, ramps, and building exterior clean, organized, and safe.
Answer phone inquiries, greet and assist walk-in customers, and generate or process pick slips.
Prepare basic sample boards for branch and customer showrooms.
Assist customers in person and by phone, coordinate service between the company and customers, help with product selections, and resolve inquiries.
Enter orders accurately and coordinate account operations, including product and pricing inquiries, order status, and tracking.
Process payments, enter vendor stock orders, manage open orders, reconcile the cash drawer, prepare bank deposits, and complete end-of-day paperwork.
Maintain showroom cleanliness and safety compliance, update samples, and conduct monthly inventory audits.
Perform other tasks assigned to support customer service and warehouse operations.
Maintain regular, predictable attendance and a clean, professional appearance in accordance with the company dress code.