Hybrid Warehouse and Customer Support Rep

Emser Tile•Enterprise, NV

5d•$17 - $28•Onsite

About The Position

Emser Tile LLC is seeking a Warehouse Representative & Customer Support Hybrid for its Las Vegas branch. The role primarily handles daily warehouse operations, inventory integrity, and facility standards, including daily forklift operation. The position also supports inside branch operations by assisting customers, responding to inquiries, providing account support, and processing orders. The role serves internal and external customers, including sales representatives, builders, designers, contractors, and walk-in customers. It combines inventory receiving and fulfillment, customer service, order and account administration, and showroom upkeep. This is an hourly role following a traditional workday, with additional hours possible based on business needs. Regular, predictable attendance is essential, and the position has no direct reports.

Requirements

Must be able to pass a background check.
Results-driven, customer-focused, highly organized, and detail-oriented.
Able to work effectively as part of a team in a busy environment.
Strong leadership, critical-thinking, decision-making, and listening skills.
Strong relationship-building skills and composure under pressure, with a commitment to open communication and trust.
Knowledge of database and query functions and functional computer skills.
Able to accurately read and respond to non-verbal communication.
Excellent basic math skills, including piece-to-square-foot calculations and product counting and tracking.
Able to create basic sample boards and handle inventory safely and efficiently.
Able to safely and efficiently operate a forklift.
Able to stand, use hands, and reach with hands and arms for prolonged periods; walk, stoop, kneel, crouch, crawl, sit, climb, and balance during daily activities.
Able to regularly lift and/or move up to 50 pounds.
Specific vision abilities include close vision, peripheral vision, and the ability to adjust focus.
Able to talk on the phone and use computers for extended periods.
Regular, predictable attendance is an essential function of the job.

Nice To Haves

One to three years of experience in building, construction, design, or warehouse environments.
Forklift certification.
Experience using a wet saw.
Bilingual in Spanish and English, or another language appropriate for the area.

Responsibilities

Manage inventory through receiving, inspection, labeling, stocking, picking, packing, and shipping in accordance with company policies.
Reconcile warehouse inventory daily, resolve discrepancies, and generate and maintain inventory reports.
Provide professional service to will-call customers.
Receive, record, issue, and transport goods accurately and efficiently.
Safely operate a forklift to load and unload freight from inbound and outbound trucks and customer vehicles.
Keep the warehouse, loading docks, ramps, and building exterior clean, organized, and safe.
Answer phone inquiries, greet and assist walk-in customers, and generate or process pick slips.
Prepare basic sample boards for branch and customer showrooms.
Assist internal and external customers in person and over the phone, including sales representatives, builders, designers, contractors, and walk-in customers.
Coordinate communication and service between the company and its customers.
Assist customers with product selections, resolve inquiries, and enter orders accurately and efficiently.
Coordinate daily account operations, including order entry, product and pricing inquiries, and order status and tracking.
Process payments, enter vendor stock orders, manage open orders, reconcile the cash drawer, prepare bank deposits, and complete end-of-day paperwork.
Maintain showroom cleanliness and safety compliance, update samples, and conduct monthly inventory audits.
Complete other tasks as assigned to support customer service and warehouse operations.
Maintain regular, predictable attendance and a clean, professional appearance in accordance with the company dress code.