Warehouse Quality Control Specialist 2

B&H Photo • Florence, NJ

11d

About The Position

The Fulfillment Quality Control Specialist provides support to specific departments within the fulfillment center and supports quality assurance and continuous improvement in warehouse and distribution operations. The role analyzes quality data, investigates customer complaints, identifies recurring issues, and works with cross-functional teams to implement corrective actions. It uses a data-driven approach to reduce errors, improve warehouse processes, support customer satisfaction, and maintain quality standards throughout fulfillment.

The specialist analyzes large datasets, prepares detailed management reports, tracks quality metrics, and investigates root causes of customer concerns involving order accuracy, product condition, fulfillment errors, and other warehouse quality issues. The scheduled hours are Monday through Thursday, 8 a.m.–5 p.m., and Friday, 8 a.m.–1 p.m.

Requirements

• Prior warehouse quality control experience.
• Ability to lift 50 pounds independently.
• Ability to stand and walk for extended periods.
• Ability to prepare management reports and use data to support operational decisions.
• Ability to resolve pallet math, with strong attention to detail and analytical thinking.
• Familiarity with quality metrics, performance dashboards, continuous improvement, and corrective action processes.
• Strong computer knowledge.
• Ability to operate a hand scanner to enter data into a Warehouse Management system.

Nice To Haves

• Experience working in a warehouse environment.
• Familiarity with B&H processes, culture, and product lines.
• Previous or current knowledge of B&H policies and procedures.

Responsibilities

• Analyze warehouse quality data and customer complaint trends to identify recurring issues and opportunities for improvement.
• Investigate customer complaints involving order accuracy, missing items, product damage, and fulfillment errors.
• Perform root cause analysis and recommend corrective actions to prevent recurring quality issues.
• Use Microsoft Excel to analyze large datasets, prepare reports, and track quality metrics.
• Collaborate with warehouse operations, inventory, and customer service teams to resolve discrepancies and quality concerns.
• Monitor quality performance, document investigation findings, and track corrective actions through resolution.
• Identify process improvements to reduce errors, improve operational accuracy, and enhance customer satisfaction.
• Perform additional responsibilities as assigned by the Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed