Warehouse Quality Control Specialist 2

B&H Photo Recruiting Department•Florence, NJ

13d•$24 - $26

About The Position

The Fulfillment Quality Control Specialist provides support to specific departments within the fulfillment center and supports quality assurance and continuous improvement across warehouse and distribution operations. The role analyzes quality data, investigates customer complaints, identifies recurring issues, and works with cross-functional teams to implement corrective actions. The position uses a data-driven approach to help reduce errors, improve warehouse processes, support customer satisfaction, and maintain quality standards throughout fulfillment. It involves analyzing large data sets, preparing detailed reports, tracking quality metrics, and identifying root causes of concerns related to order accuracy, product condition, fulfillment errors, and other warehouse quality issues. The role also requires physical work, including standing and walking for extended periods and lifting items or packages up to 50 pounds.

Requirements

Prior warehouse quality control experience.
Ability to lift 50 pounds independently.
Ability to stand and walk for extended periods.
Strong Microsoft Excel and general computer skills.
Ability to resolve pallet math problems.
Strong attention to detail, analytical thinking, and problem-solving abilities.
Ability to analyze large data sets, investigate discrepancies, identify trends, and determine root causes.
Familiarity with quality metrics, performance dashboards, continuous improvement, and corrective action processes.
Ability to operate a hand scanner to enter data into a Warehouse Management system.

Nice To Haves

Experience working in a warehouse environment.
Familiarity with B&H processes, culture, and product lines.
Previous or current knowledge of B&H policies and procedures.

Responsibilities

Analyze warehouse quality data and customer complaint trends to identify recurring issues and opportunities for improvement.
Investigate customer complaints involving order accuracy, missing items, product damage, and fulfillment errors.
Perform root cause analysis and recommend corrective actions to prevent recurring quality issues.
Use Microsoft Excel to analyze large data sets, prepare reports, and track quality metrics.
Collaborate with warehouse operations, inventory, and customer service teams to resolve discrepancies and quality concerns.
Monitor quality performance, document investigation findings, and track corrective actions through resolution.
Identify process improvements to reduce errors, improve operational accuracy, and enhance customer satisfaction.
Prepare management reports and use data to support operational decisions.
Perform additional responsibilities as assigned by the Manager.