Warehouse Operations Trainer

Cardinal Health•Durham, NC

12d

About The Position

The Warehouse Operations Trainer provides individual and group training to new hires and tenured employees across warehouse roles, including order selectors, loaders, and auditors. The trainer develops training landmarks and plans, implements the New Employee Onboarding Program across all warehouse roles (including leadership), identifies skill and knowledge gaps, and coordinates consistent training and recertification. The role also coaches and engages employees to meet or exceed production goals, evaluates training effectiveness, documents training, and ensures employees understand order accuracy procedures. When not training, the trainer works as a general warehouse team member, learns and trains on all warehouse functions, and performs other duties as assigned. Travel may be required based on business needs.

Requirements

High school diploma or GED.
Must take a material handling equipment (MHE) training class to administer equipment certifications to employees.
Must be willing to train new employees during any shift hours for at least two weeks.
Proficiency in Microsoft Office.
Good written communication skills.
Positive communication and team-building skills to maintain a consistently professional environment with trainees.
Flexible work schedule to accommodate training needs.

Nice To Haves

Some college preferred.

Responsibilities

Provide training in individual or group settings to new hires and tenured employees, including new employee, elevation, cross-training, and quality training.
Create training landmarks and training plans.
Implement the New Employee Onboarding Program for employees across warehouse roles, including leadership.
Coach, counsel, inspire, and engage employees to meet or exceed production goals.
Conduct skill needs assessments to identify skill and knowledge gaps, training objectives, work situations, and changes in training policies and procedures.
Use the Training Matrix report to review employee knowledge, hours in functions, and coverage of functional knowledge across employees.
Coordinate training and recertifications and ensure training is consistently designed, delivered, and evaluated.
Observe employees to assess training effectiveness and identify additional training requirements.
Document training programs and modules and follow up with refresher training courses.
Ensure trainees understand order accuracy procedures and conformity at each stage of training.
Comply with safety policies, practices, and procedures and report unsafe activities to the supervisor and Safety Manager.
Maintain a training log and hold weekly one-on-one meetings with new selectors.
Perform general warehouse team member duties when not training, learn and train on all warehouse functions, and complete other duties as assigned.
Travel as necessary based on business needs.