Warehouse Industrial Engineer (Fulfillment System & Capacity Planning)

Exol•Jackson, GA

40d•Onsite

About The Position

Exol is seeking an Industrial Engineer focused on fulfillment systems and capacity planning. The role owns the logic that determines how work flows through automated and manual functional areas and leads efforts to systematize and automate that logic within the WMS and supporting tools. It is execution-oriented, combining data analysis, systems work, and floor-level operational support. The goal is to enable intelligent work waves, planned facility capacity, and early detection of operational imbalances before they cause service failures. The position reports to the Warehouse Optimization Manager (or similar). It is based on-site at Exol’s Jackson, Georgia warehouse, with floor-focused work and administrative responsibilities. Variable shifts, including days, nights, and weekends, may be required to meet operational and peak demands. Travel of up to 25% for network visits or customer meetings is required, along with a valid driver’s license.

Requirements

Bachelor’s degree in Industrial Engineering, Supply Chain Management, Logistics, or a related field.
At least 5 years of operations engineering experience in high-volume D2C/e-commerce fulfillment centers.
Advanced technical skills with MS Office and BI tools for operational data validation and KPI reporting.
Strong understanding of industrial engineering principles, including labor standards, time studies, process mapping, line balancing, and visual management.
Experience leading change management initiatives, automation deployments, and process transformations across multiple sites.
Proactive, results-oriented approach and ability to execute in fast-paced, high-growth environments.
Proven success managing operational escalations, SLA performance, RCA/RCCA activities, and customer service recovery in fulfillment or 3PL operations.
Experience supporting facility start-ups, new site launches, and greenfield warehouse implementations.
Strong analytical, continuous improvement (Lean/Kaizen), and stakeholder management skills.
Expertise in WMS systems, fulfillment metrics, carrier operations, and data-driven decision making.
Ability to work variable shifts, including days, nights, and weekends, as operational and peak demands require.
Valid driver’s license and ability to travel up to 25% for network visits or customer meetings.

Nice To Haves

Experience with automated systems such as AMR, GTP, or ASRS is strongly preferred.
Background in a startup or high-growth environment, including ability to build processes, teams, and operational discipline in a rapidly evolving organization.
Experience with food safety and quality management systems such as SQF, HACCP, or GMPs.
Ability to coach, mentor, and scale large teams of 100+ associates across multiple shifts and peak seasons.
Successful experience mitigating operational escalations, RCCAs, SLA performance, and service recovery within a 3PL, fulfillment, or multi-client environment.

Responsibilities

Design and optimize wave strategies across automated and manual fulfillment processes, configuring WMS/WES logic to support operational priorities.
Partner with operations and transportation teams to align execution with labor, capacity, and carrier requirements; monitor performance and refine wave logic to improve throughput and efficiency.
Develop and manage capacity models across fulfillment operations, translating volume forecasts into labor, equipment, and throughput requirements.
Create planning scenarios, identify capacity constraints, and drive solutions to support growth, peak demand, and operational changes.
Lead configuration, testing, and optimization of wave and slotting logic in partnership with technology teams.
Automate key planning and reporting processes; translate operational needs into functional requirements and maintain documentation for scalable, repeatable solutions.
Develop performance reporting, analyze throughput and capacity gaps, and turn findings into operational improvements.
Support time studies and labor standards to maintain accurate capacity models.
Support operations on the warehouse floor and execute effectively in a fast-paced environment.
Lead or support change management initiatives, automation deployments, process transformations, facility start-ups, new site launches, and greenfield warehouse implementations.
Manage operational escalations, SLA performance, RCA/RCCA activities, and customer service recovery.
Travel up to 25% for network visits or customer meetings.