Warehouse & Driver Technician, Non-CDL (Full Time) - Oahu

Encore Global•Honolulu, HI

24d

About The Position

This position delivers and picks up goods at customer sites, either as needed or on a predefined route. The technician reviews orders for accuracy, loads and unloads goods, and drives Encore-owned, leased, or rented vans and box trucks with a gross vehicle weight under 26,001 lbs. The role is responsible for obtaining and maintaining medium-duty DOT certification as required by state law (Non-CDL) and reports to the Warehouse Operations Manager. The position also supports hotel and warehouse teams with equipment pulling, receiving, transportation, staging, quality control, and annual physical inventory. The technician provides customer service, communicates with dispatch, and helps maintain vehicles through inspections, cleaning, fluid replenishment, and timely reporting of maintenance needs or damage. Work is generally performed in a hotel, warehouse, or road vehicle. The role involves frequent visits to other Encore locations and non-Encore venues. Work may include days, evenings, weekends, holidays, irregular hours, and on-call status. Warehouse conditions may include outdoor temperatures, dirt, sand, dust, and noise ranging from moderately quiet to noisy. Team members must follow Encore appearance guidelines. High-end audio-visual equipment and electrical components may be used.

Requirements

High school diploma or GED.
Ability to drive trucks with a Gross Vehicle Weight Rating under 26,001 lbs.
Valid driver’s license and at least two years of driving experience.
Clean driving record.
Basic computer skills.
Exceptional customer service skills.
General knowledge of vehicle inspection and maintenance.
General understanding of proper load securement.
Proficiency using GPS and other routing systems.
Ability to drive or sit for long periods.
Good communication skills with internal and external customers.
Strong teamwork with customers, peers, and managers.
General competency using smartphones.
Ability to maneuver a vehicle in heavy city traffic.
Ability to meet the stated physical demands, with reasonable accommodations where applicable.
Ability to obtain and maintain medium-duty DOT certification as required by state law.

Responsibilities

Drive Encore-owned, leased, or rented vans and box trucks with a gross vehicle weight under 26,001 lbs.
Follow routes and schedules set by a supervisor to meet customer expectations.
Load and unload vehicles.
Review orders during deliveries and pickups to confirm all items are accounted for.
Secure truck contents to prevent equipment breakage or damage.
Follow traffic laws and drive according to weather and road conditions.
Complete a manual and/or electronic log book based on the assigned region.
Provide superior customer service and work to exceed internal and external customer expectations.
Maintain positive client relationships through effective communication and interaction.
Communicate with the dispatcher as needed.
Assist hotel and warehouse teams with pulling, receiving, and transporting equipment.
Participate in the annual physical inventory process.
Perform warehouse quality control and equipment staging as directed; drivers are not allowed to leave trucks.
Ensure all equipment is picked up and/or delivered on site.
Coordinate with dispatchers or warehouse supervisors to arrange scheduled vehicle service.
Maintain vehicles’ general appearance and keep them clean and free of debris.
Inspect vehicles daily before routes and complete Driver Vehicle Inspection logs before each trip.
Maintain and replenish vehicle fluids as needed, including wiper fluid and DEF.
Identify mechanical maintenance needs as they occur.
Report vehicle damage or traffic violations promptly to the immediate supervisor.
Adhere to Encore appearance guidelines in warehouse and travel settings.