Warehouse & Driver Technician, Non-CDL (Full Time) - Oahu
About The Position
The Warehouse & Driver Technician ensures timely delivery and pickup of goods at customer sites, either on assigned routes or as needed. The role reviews orders for accuracy and loads and unloads goods. It drives Encore-owned, leased, or rented vans and box trucks with a gross vehicle weight under 26,001 pounds and is responsible for obtaining and maintaining medium-duty DOT certification when required by state law. The position reports to the Warehouse Operations Manager. The technician provides customer service, communicates with dispatchers and customers, supports warehouse and hotel teams with equipment handling, and helps maintain vehicles. Work is generally performed in a hotel, warehouse, or vehicle on the road, with frequent visits to other Encore locations and non-Encore venues. The role may involve days, evenings, weekends, holidays, irregular hours, and on-call status. Warehouse conditions may include exposure to outdoor temperatures, dirt, sand, and dust, and noise levels may range from moderately quiet to noisy.
Requirements
- High school diploma or GED.
- Valid driver's license and at least two years of driving experience.
- Clean driving record.
- Ability to drive trucks with a gross vehicle weight rating under 26,001 pounds.
- Basic computer skills.
- Exceptional customer service skills.
- General knowledge of vehicle inspection and maintenance.
- General understanding of proper load securement.
- Proficiency using GPS and other routing systems.
- Ability to drive or sit for long periods and maneuver a vehicle in heavy city traffic.
- Good communication skills with internal and external customers.
- Ability to work effectively with customers, peers, and managers.
- General competency using smartphones.
- Ability to serve as a brand advocate and ambassador in every interaction.
Responsibilities
- Drive Encore-owned, leased, or rented vans and box trucks with a gross vehicle weight under 26,001 pounds.
- Follow routes and schedules as directed by a supervisor.
- Load and unload vehicles.
- Review delivery and pickup orders for accuracy and account for all items.
- Secure truck contents to prevent equipment breakage or damage.
- Follow traffic laws and adjust driving to weather and road conditions.
- Complete manual or electronic log books as required by the assigned region.
- Provide superior customer service and maintain positive relationships with clients through effective communication.
- Communicate with the dispatcher as needed.
- Assist hotel and warehouse teams with pulling, receiving, and transporting equipment.
- Participate in annual physical inventory.
- Perform quality control and stage equipment in the warehouse as directed; drivers are not allowed to leave trucks.
- Ensure all equipment is picked up or delivered on site.
- Coordinate scheduled vehicle service with the dispatcher or warehouse supervisors.
- Keep vehicles clean, free of debris, and in good general appearance.
- Inspect vehicles daily before routes and complete Driver Vehicle Inspection logs before each trip.
- Maintain and replenish vehicle fluids as needed, including wiper fluid and DEF.
- Identify mechanical maintenance needs and promptly report vehicle damage or traffic violations to the immediate supervisor.
- Adhere to Encore appearance guidelines.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
