Warehouse Counter Associate- 1st shift M-F 7:30am-3:30p

CJ Logistics HR Team•Richmond, VA

20h•Onsite

About The Position

The Warehouse Counter Associate provides prompt, accurate, and professional customer service at the warehouse counter. The role issues parts based on work orders and direct customer requests, processes inventory movements in real time, and maintains inventory integrity. It supports warehouse operations through accurate documentation, inventory management, and engagement with internal and external customers. The position is performed on-site in a warehouse and distribution center. The scheduled shift is Monday through Friday, 7:30 a.m. to 3:30 p.m.; hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs. Compensation is $19 per hour, with no shift differential and no incentive eligibility. The role involves frequent exposure to varying temperatures, loud noise, dust, odors, airborne particles, concrete flooring, moving mechanical equipment, powered industrial vehicles, and warehouse traffic. Required personal protective equipment includes steel-toed shoes, safety glasses, and high-visibility vests. The position requires the physical ability to stand or walk for extended periods, perform a range of postures and movements, climb at various heights, reach, lift or move items, use fine motor skills, and see and hear in the described work environment. CJ Logistics describes its work as providing integrated and multimodal logistics services and supply-chain consulting, with a focus on social responsibility and sustainability through growth with customers and communities. The company emphasizes employee wellbeing, diversity, equity, inclusion, equal employment opportunity, and reasonable accommodation.

Requirements

High school diploma or GED equivalent, or equivalent relevant experience.
1–2 years of related experience.
Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Basic math and reading skills.
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
Effective problem-solving and interpersonal skills.
Ability to follow written and verbal instructions.
Ability to meet the stated physical requirements, including lifting, carrying, pushing, or pulling up to 50 pounds and occasionally lifting heavier items with or without assistance.
Ability to wear required personal protective equipment, including steel-toed shoes, safety glasses, and high-visibility vests.

Nice To Haves

Previous experience in a warehouse, inventory control, or customer-facing logistics environment.
Prior experience with warehouse management systems (WMS).
Experience issuing parts or materials and managing inventory records.
Experience collaborating with procurement or inventory teams.

Responsibilities

Issue parts and materials promptly in response to work orders, cost center orders, and customer counter requests.
Respond to trouble calls and immediate customer needs at the counter.
Document item movements in the system at the time of issue, return, credit, or transfer.
Follow procedures for special item issuance, IMEP restrictions, and block-status items.
Notify planners and management of PIAC status, stock discrepancies, or items needing block status.
Pick, transport, and put away orders as needed.
Conduct daily bin balances and cycle counts, documenting verifications and discrepancies between system and physical counts.
Perform bin maintenance, put away new receipts, and organize the counter and storage area.
Maintain a clean and organized work area according to safety and 5S standards.
Report inventory or system discrepancies to management for resolution.
Participate in required training and support continuous process improvements.
Perform other related duties as assigned or required.