Warehouse Coordinator

Nuage Designs Inc• Miami, FL, US, FL

20d•$17 - $19•Onsite

About The Position

The Warehouse Coordinator owns the daily flow of client returns, tracking inbound orders, confirming courier pickups, maintaining accurate client addresses and return records, and following up directly with clients when returns fall behind schedule. The role connects clients, carriers, and the warehouse floor, helping ensure items return on time and are available for upcoming events. The coordinator identifies missed pickups early, resolves delays before they create inventory shortages, and works with other departments to expedite rush items. The position is based in a warehouse environment and requires schedule flexibility, including evenings, weekends, and holidays based on business needs. Nuage Designs offers compensation commensurate with experience, medical, dental, vision, and life insurance, a 401(k) with company match, PTO, and holiday pay.

Requirements

High school diploma or equivalent.
Bilingual fluency in English and Spanish.
1–2 years of experience in receiving or warehouse operations.
Knowledge of returns processing and inventory management.
Ability to work in a dynamic environment and meet tight deadlines.
Strong verbal and written communication skills to provide clear instructions and communicate with other departments and providers.
Ability to read and follow purchase orders, storage instructions, and safety procedures.
Ability to stand, walk, bend, stoop, and reach throughout the workday.
Ability to lift, carry, push, and pull items weighing up to 50 lbs unassisted; team lifting is required for items exceeding 50 lbs.
Ability to climb ladders and work at heights consistent with warehouse racking environments.
Ability to operate powered industrial equipment, including forklifts and pallet jacks.
Ability to remain on one's feet for extended periods and move throughout a large warehouse facility.

Nice To Haves

Additional training in warehouse management or logistics.
Knowledge of or experience with UPS or FedEx.
Familiarity with safe use of forklifts and other material handling equipment.

Responsibilities

Ensure proper documentation of UPS failed pickups.
Manage client addresses from start to finish to ensure locations are correct and accurate.
Maintain accurate records of returned items, including date adjustments.
Resolve return-delay issues, such as time discrepancies and customer complaints, working with relevant teams to address them.
Send daily reminders for client return orders due that day.
Confirm that courier pickups scheduled for the previous day were successful and reschedule unsuccessful pickups.
Manage inbound order returns daily, including printing expected returns and tracking shipments that have not arrived on time.
Contact clients directly about returns that are behind schedule.
Coordinate rush turnaround of incoming items with other departments.
Assist clients with additional return materials and pickup rescheduling.
Handle other special projects and requests as needed.