Warehouse Coordinator

Cart.com•Memphis, TN

17d•Onsite

About The Position

The Warehouse Coordinator supports daily warehouse operations and routine quality assurance activities at Cart.com’s Memphis facility. The role keeps documentation current, supports temperature monitoring, coordinates maintenance and training requirements, and follows through on tasks needed to maintain facility readiness and meet client requirements. The coordinator reports to the Memphis site leader and receives direction, training, and oversight from QA for assigned quality activities. Operations and QA coordinate priorities to ensure required work is completed. The coordinator reviews temperature-monitoring dashboards, sensor status, and temperature logs; escalates alarms and equipment concerns; maintains quality records; and supports audits, client reviews, validation, and temperature mapping activities. The role also supports receiving, inventory, shipping schedules, maintenance coordination, operational reporting, vendor coordination, and facility readiness. It includes client communication and documentation, as well as participation in an assigned on-call rotation that may include nights, weekends, and holidays. Assigned quality activities may be performed only after required training and authorization. QA retains responsibility for quality assessments, product disposition, approvals, and quality event closure. Changes to alarm settings, sensor placement, or approved procedures require the applicable review and authorization. The position is onsite at the Memphis facility and includes desk work, walking and standing in a warehouse, and entering temperature-controlled areas with required protective equipment. It may occasionally require lifting up to 50 pounds, with reasonable accommodation as applicable. Additional hours may be necessary for operational needs and emergency response.

Requirements

At least two years of administrative, coordination, or operational experience in a warehouse, distribution, manufacturing, or fulfillment environment.
Experience following written procedures, maintaining documentation, and managing competing priorities.
Strong organizational skills and attention to detail.
Clear written and verbal communication skills.
Proficiency with Microsoft Outlook, Excel, and Word.
Ability to learn and use temperature-monitoring and document-management systems.
Availability to participate in the on-call rotation and respond onsite when required.
Ability to work onsite at the Memphis facility, including walking and standing in a warehouse and entering temperature-controlled areas using required protective equipment.
May occasionally need to lift up to 50 pounds, with reasonable accommodation as applicable.

Nice To Haves

Experience in temperature-controlled storage, pharmaceutical distribution, life sciences, or government operations.
Familiarity with quality documentation, SOPs, and current Good Manufacturing Practices.
Experience with MasterControl, Swift, or Monnit.
Experience coordinating maintenance, calibration, vendor services, or emergency repairs.

Responsibilities

Review assigned Swift and Monnit dashboards, sensor status, and temperature logs according to approved procedures.
Promptly escalate temperature alarms, missing readings, connectivity failures, and equipment concerns to appropriate Operations, QA, and Facilities contacts.
Follow alarm response procedures, document actions taken, and provide clear handoffs on unresolved issues.
Maintain training records, controlled documents, calibration certificates, and other assigned quality records in MasterControl or approved systems.
Support documentation and follow-up for exceptions, corrective actions, and change requests under QA direction.
Assist with validation and temperature mapping activities, including site preparation, equipment identification, and records collection, after completing required training.
Prepare for audits and client reviews by keeping assigned records accurate, complete, current, and readily available.
Support receiving, inventory, cycle counts, shipping schedules, and related documentation.
Coordinate inbound and outbound truck schedules with the warehouse team.
Schedule and follow up on preventive maintenance, calibration, vendor visits, and equipment repairs.
Maintain service records and report overdue work, unresolved repairs, and equipment concerns to the site leader and QA.
Maintain current emergency service contacts and help coordinate freezer repairs, backup equipment, and replacement parts with Facilities, Operations, and QA.
Prepare assigned operational reports and identify discrepancies requiring follow-up.
Support site supplies, vendor coordination, and other administrative activities while prioritizing required operational and quality duties.
Participate in the assigned on-call rotation, including nights, weekends, and holidays; remain reachable and acknowledge and respond to notifications within established response times.
Respond remotely or report onsite as required by the situation and approved procedures.
Coordinate with the site leader, QA, Facilities, and approved service providers during temperature excursions, power outages, monitoring failures, and equipment breakdowns.
Carry out authorized response actions, document events and actions taken, communicate unresolved issues through established escalation processes, and maintain clear handoffs and backup coverage.
Acknowledge assigned client requests, coordinate responses with the appropriate owner, and follow through to completion.
Route quality concerns and issues affecting service commitments to QA and the site leader.
Maintain organized operational, safety, and compliance documentation, and communicate concerns, actions taken, outstanding needs, and next steps.
Complete onboarding and required training, demonstrate assigned procedures under supervision, and perform authorized routine duties and on-call coverage as proficiency is established.