WALL DELI/CLERK

The Kroger Co.•St. George, UT

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in meeting sales and profit goals and monitor established quality assurance standards. Support the Customer 1st strategy and encourage excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role serves customers by answering questions, providing product knowledge and suggestions, and offering samples. It also involves maintaining product freshness, safety, quality, pricing, merchandising, inventory records, and department cleanliness in accordance with company policies and applicable regulations. The employee must follow safety, food-safety, loss-prevention, and customer- and associate-engagement procedures, and report hazards, incidents, repairs, or illegal activity to management. The essential functions must be performed with or without reasonable accommodation.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Must obtain a current food handlers permit once employed.
Must be able to meet the minimum physical demands of the position.
Knowledge of basic math, including counting, addition, and subtraction.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience.
High school diploma or equivalent.
Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming environment by answering customers’ questions about products sold in the department and throughout the store.
Maintain knowledge of department products, respond to customer questions, and make product suggestions.
Offer product samples and suggestively sell through intercom announcements.
Observe scheduled shift operating hours.
Follow local, state, and federal health and civil code regulations.
Demonstrate excellent customer service, friendliness, and a clean, orderly department.
Monitor and maintain department quality standards.
Maintain product freshness and safety through proper rotation; follow code dating, schematics, and pricing policies.
Coordinate and organize department floor merchandising and condition products in assigned sections according to company policy.
Follow procedures for receiving and verifying vendor counts and prices.
Maintain inventory, quality assurance, and invoice records according to company policy.
Follow merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and customer and associate engagement rules.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of needed repairs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.