Crisis Worker-Day shift

Northeast Counseling Services•Nanticoke, PA

About The Position

Northeast Counseling Services is seeking a compassionate and dedicated Walk-In Crisis Worker for its Crisis Services team. The role provides immediate assessment, intervention, and support to individuals experiencing psychiatric or behavioral health emergencies. The worker serves adults, children, adolescents, and families, helping them navigate crises, access resources, and connect with ongoing care and support services. As part of a multidisciplinary team, the Walk-In Crisis Worker conducts in-person and telephone crisis evaluations, coordinates care with community partners, engages natural support systems, and assists individuals in achieving stability during difficult situations. The position is suited to someone who can work in a fast-paced environment and remain calm and effective under pressure. Local community travel may be needed to provide crisis support services.

Requirements

Meet one of the following education qualifications: a bachelor's degree in Psychology, Social Work, Sociology, Counseling, Education, Nursing, Criminal Justice, Gerontology, Anthropology, Political Science, Theology, History, or a related human services field; or a high school diploma or GED with at least 12 semester credit hours in Sociology, Social Welfare, Psychology, Gerontology, or another social science discipline.
Valid Pennsylvania Driver's License and reliable transportation.
Knowledge of behavioral health, community mental health, and human service systems.
Understanding of crisis intervention principles and techniques.
Strong written and verbal communication skills.
Excellent assessment, problem-solving, and organizational abilities.
Ability to work independently and collaboratively as part of a multidisciplinary team.
Ability to maintain professionalism and sound judgment in crisis situations.

Responsibilities

Conduct crisis assessments and evaluations for individuals experiencing mental health emergencies.
Provide immediate crisis intervention, stabilization, and supportive counseling services.
Coordinate care with families, schools, healthcare providers, law enforcement, and community organizations.
Link individuals and families to appropriate behavioral health and community resources.
Complete accurate and timely clinical documentation in accordance with agency and regulatory requirements.
Participate in team consultations and multidisciplinary treatment planning.
Maintain safety procedures and respond effectively in high-stress situations.
Travel within the local community to provide crisis support services as needed.