Crisis Worker

Thresholds • Kankakee, IL

7d

About The Position

Thresholds’ Mobile Crisis Response Team (MCRT) provides services and supports to people experiencing mental health crises in the Uptown, Lakeview, and North Center communities. The Crisis Worker responds to crises as an alternative to or in conjunction with hospitalization or police response. During each shift, the worker answers calls to the crisis hotline and conducts a prompt, thorough safety assessment to determine an appropriate response. The worker may connect callers with services or providers, or conduct a face-to-face intervention alongside a Peer Engagement Specialist at a home, workplace, or other community location. The team uses the least restrictive intervention possible, ranging from support during a panic attack to assistance with hospitalization. Community interventions occur year-round and in all weather conditions. The team may distribute basic necessities, including first aid items, water, or warm clothes. After an intervention, the worker offers follow-up based on the client’s needs and documents services provided. During downtime, the worker may pursue self-directed professional development projects and community outreach. Thresholds offers a collaborative and supportive culture, training, professional development, and clinical supervision to build skills in harm reduction, trauma-informed care, and other evidence-based practices.

Requirements

• Passion for mental health advocacy.
• Effective communication and relationship-building skills.
• Ability to problem-solve.
• Good writing skills.
• Strong time management and organization.
• Must be at least 23 years old.
• Valid driver’s license.
• Ability to work the assigned schedule: Friday through Tuesday, 3:00 p.m. to 11:30 p.m.
• Must be able to remain stationary for prolonged periods and occasionally traverse long distances and ascend or descend multiple flights of stairs.
• Eligible education and experience paths include: a high school diploma or GED and five years of supervised clinical experience; a bachelor’s degree in Psychology, Social Work, or a related field; a bachelor’s degree in an unrelated field and two years of supervised clinical experience; or a master’s degree in Psychology, Social Work, or a related field.

Nice To Haves

• Daily access to a vehicle is preferred.

Responsibilities

• Answer calls to the crisis hotline and conduct safety assessments.
• Determine an appropriate response, including connecting callers to services or providers.
• Conduct face-to-face community interventions with a Peer Engagement Specialist when needed.
• Support individuals using the least restrictive intervention possible, including support during panic attacks or assistance with hospitalization.
• Distribute basic necessities such as first aid items, water, or warm clothes when appropriate.
• Offer client follow-up based on individual needs and document services provided.
• During downtime, engage in self-directed projects and community outreach.

Benefits

• Competitive pay of $26.50–$30.00 per hour, based on education, experience, and licensure.
• Generous paid time off.
• Dental insurance.
• Vision insurance.
• Three medical insurance plans.
• 403(b) retirement plan with 3% employer match.
• Employee assistance program.
• Mileage reimbursement.
• Public service loan forgiveness.
• No-cost supervision for clinical licensure (LSW, LCSW, LPC, LCPC).
• Training and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED