Waitstaff, Heritage at Falmouth

Cape Cod Healthcare•Falmouth, MA

About The Position

The Waitstaff member serves meals to residents, employees, and visitors according to written menus, production sheets, food-handling procedures, and the needs of the resident population. The role supports the facility’s food-service program by maintaining sanitation and safety standards during food preparation, service, and storage, and by keeping work areas and equipment clean and properly maintained. The position follows schedules and procedures established by the supervisor and applicable Heritage, federal, state, and local standards. Duties also include dishwashing, sweeping and mopping, removing trash, putting away deliveries, helping identify and correct equipment or service problems, and participating in in-service education, training, and orientation. The employee may cover different functions and shifts, work weekends and holidays, and drive a Heritage vehicle for errands or other directed uses. The Waitstaff member follows OSHA, infection-control, universal-precaution, and confidentiality requirements; reports accidents, incidents, and suspected unauthorized disclosures or fraud; and provides service consistent with Heritage at Falmouth’s CARES values.

Requirements

High school degree or equivalent.
Must be able to speak English in an understandable manner.
Must be able to lift a minimum of 50 pounds.
Follow food-handling, sanitation, safety, infection-control, and confidentiality procedures.
Be flexible and willing to cover various functions and shifts, including weekends and holidays.

Nice To Haves

Waitstaff experience preferred.
Working knowledge of serving fundamentals.

Responsibilities

Serve meals to residents, employees, and visitors according to written menus, production sheets, food-handling procedures, and residents’ needs.
Maintain proper sanitation throughout food preparation, service, storage, and the care of equipment and work areas.
Follow applicable Heritage, federal, state, and local standards, guidelines, regulations, policies, and procedures.
Follow food-service schedules and department practices, procedures, and safety regulations.
Assist with dishwashing, sweeping and mopping, removing trash, cleaning work areas, and putting away deliveries.
Maintain kitchen areas and equipment for safety and convenience and in accordance with manufacturer specifications.
Report and help identify and correct problems involving equipment or services, and suggest improvements when applicable.
Participate in in-service education, on-the-job training, and orientation classes.
Maintain attendance and punctuality, complete assignments within supervisor-established guidelines, and cover various functions and shifts as needed, including weekends and holidays.
Follow OSHA requirements and safe practices for bending, lifting, and equipment use; use safety equipment and proper mechanics when applicable.
Follow universal precautions and infection-control policies, including handwashing procedures and appropriate use of PPE and supplies.
Keep work areas free of hazards and follow safety rules, materials-safety guidance, and established policies for labels and safety data sheets (MSDSs).
Report accidents and incidents to the supervisor according to established procedures.
Maintain a good working relationship with interdepartmental personnel and other departments to support facility needs.
Drive a Heritage vehicle for errands, transportation, or other uses as directed.
Protect the confidentiality of resident-care information, including protected health information, and report known or suspected unauthorized disclosures and fraud to the Executive Director.
Perform other job-related duties as requested by the Executive Director or designee.
Consistently provide service excellence to residents, visitors, volunteers, and coworkers in keeping with Heritage at Falmouth’s CARES values.