VTC Manager

Chenega Corporation•Washington, DC

4h•$103,400 - $130,000•Onsite

About The Position

As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers. The VTC Manager is the team lead for the on-site VTC technician and VTC administrator. Oversee the operation, maintenance, and, if applicable, the repair of VTC equipment. Tasks include creating and maintaining effective customer relationships to ensure customer satisfaction within the SSP community. The VTC manager will work with the VTC Engineer to recommend enhancements and propose/test automation to decrease costs and improve customer service. Research current market technology to address AV/VTC issues and inform/advise the SSP CIO office. Prepare and brief on specific projects/findings as required.

Requirements

Associate degree
5+ years of professional experience, to include 2+ years of management experience
IT Certifications: Network+ or Security+
Secret clearance required

Nice To Haves

Knowledge of Audio-Visual Technology
Knowledge of Automation and Enhancement
Knowledge of Cisco Call Manager and VOIP connections preferred
Experience in installing, troubleshooting, servicing, and repairing video conferencing equipment and components, cables, connectors, and peripherals on a variety of network configurations preferred
Installing and maintaining baseline VTC system configurations preferred

Responsibilities

Oversee the operation, maintenance, and, if applicable, the repair of VTC equipment.
Create and maintain effective customer relationships to ensure customer satisfaction within the SSP community.
The VTC manager will work with the VTC Engineer to recommend enhancements and propose/test automation to decrease costs and improve customer service.
Research current market technology to address AV/VTC issues and inform/advise the SSP CIO office.
Prepare and brief on specific projects/findings as required.
Responsible for assisting in promoting, improving, maintaining, and supporting all VTC services and/or systems.
Assist in the design of networks or portions of networks that include the selection of hardware and software packages.
Helps to ensure that all software installed satisfies the communications needs, covering both the hardware and security requirements
Assists in all service/system upgrades while being a team player, involving telecommunications and networking projects.
Provides hands-on assistance involving troubleshooting and diagnostic support for all related systems, equipment failures, or service issues.
Research available and emerging voice, data, and video communication technologies to recommend future implementations.
Connects personal computers and peripherals to co-exist with VTC equipment on existing networks.
Maintains network diagrams and connectivity records.
Maintain trouble logs.
Instructs users in the use of personal computers and briefing equipment in a variety of conference room settings, including Town Halls and VIP sponsored events.
Performs vulnerability remediation as directed to maintain secure networks.
Coordinate and troubleshoot any issues requiring escalation.
Providing end-user training and developing and maintaining training material
Other duties as assigned.