Secret Cleared VTC Facilitator

Zantech•Fort Lee, VA

1d•Onsite

About The Position

Zantech is a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions. The company is seeking a talented VTC Facilitator for an On-site role at Fort Lee VA to contribute to an upcoming Information Technology Support Services project. This VTC Facilitator will provide daily operations support for all video teleconference (VTC) systems and facility operations across the CASCOM enterprise at Fort Lee, Virginia. The role involves ensuring continuous, trouble-free transmission of all video teleconferences, including classified SIPRNET conferences, and training users on proper VTC equipment operation.

Requirements

8 years minimum of client support in a Microsoft Windows-based environment
8 years minimum deploying systems in a Microsoft Windows environment
Daily operation of all VTC systems and facility operations
Pre-conference testing, setup, and coordination for video teleconferences and meetings
Crypto keying functions on VTC equipment for secure (SIPRNET) video teleconferences
VTC scheduling software operation to coordinate users, participants, schedulers, and facilitators
SIPRNET Kiosk access support for customers
User training on proper VTC system use and operation
Technical assistance as backup to Cyber Security Division when requested
Microsoft Windows environment: Windows Server 2019, Microsoft Exchange, Forefront TMG, SharePoint, SQL Server 2019, current OS and applications
Knowledge of IT concepts, principles, and methods
Software tools for loading images and configuring managed computers
PC architecture, hardware, and software capability and configurations
DoD 8570.01-M compliance for IA/IT workforce certification
Bachelor's degree in Computer Science, Information Systems, or related field of study; OR Eight (8) or more years of related experience in lieu of degree
IAT Level II baseline certification IAW DoD 8570.01-M (e.g., CompTIA Security+ CE, SSCP, CCNA Security)
Computing Environment (CE) certification for all operating systems and security tools supported under this contract
DoD IA Cyber Awareness Training prior to network access; renewed annually
AT Level I Antiterrorism Training within 30 days of start
OPSEC Level I Training within 30 days of start; annual refresh required
US Citizenship and the ability to maintain an Active Secret or higher clearance, per contract requirements.

Nice To Haves

Associate's or Bachelor's degree in a technology-related field
Cisco Video Collaboration certifications (e.g., Cisco Telepresence solutions)
CompTIA Network+

Responsibilities

Provide daily operations of all VTC systems and facility operations, ensuring continuous and trouble-free conference transmission
Perform pre-conference testing and full setup for all video teleconferences and meetings
Operate crypto keying functions on VTC equipment for all secure (SIPRNET) video teleconferences
Use VTC scheduling software to coordinate users, participants, schedulers, and facilitators across the enterprise
Train users on proper use and operation of all VTC systems; provide desk-side instruction as needed
Assist customers with access to the SIPRNET Kiosk
Provide technical assistance as backup support to the Cyber Security Division upon request
Respond to and resolve VTC-related incident tickets within PWS response time requirements: 24-hour acknowledge, 48-72 hour resolution; 2-hour response for VIP/priority users
Maintain Continuity Books documenting VTC troubleshooting procedures and known issues