Information Technologist III (VTC Facilitator)

DirectViz Solutions, LLC

1d•Onsite

About The Position

We are seeking an Information Technologist III (VTC Facilitator) to support a dynamic, mission-driven training environment at Fort Lee, VA. This role plays a key part in maintaining and supporting IT systems that enable classroom instruction, training exercises, and operational simulations. The environment includes a mix of traditional and modern technologies such as client-server systems, thin clients, virtual servers, and secure private networks. Due to strict security requirements, this position requires hands-on, on-site support across classrooms, offices, and end-user environments.

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field OR Minimum of 3 years of relevant IT support experience
Experience supporting Microsoft Office Suite and standard desktop applications
Hands-on experience with IT hardware, networking, and end-user support
Familiarity with ticketing systems (e.g., Remedy, ServiceNow, or similar)
Ability to troubleshoot in secure, restricted environments requiring on-site support
Strong problem-solving skills and attention to detail
Excellent communication and customer service skills

Nice To Haves

Experience supporting Audio/Visual or VTC systems is strongly preferred
Experience supporting training environments or classroom technologies
Exposure to virtualized environments and thin-client systems
Familiarity with military or government IT environments

Responsibilities

Provide Video Teleconferencing (VTC) support, including setup, facilitation, troubleshooting, and coordination of sessions
Coordinate and manage IT service requests through a ticketing system (e.g., Remedy or similar)
Deliver hands-on technical support for a wide range of IT equipment, including: Servers, desktops, laptops, and tablets; Printers, scanners, and multifunction devices; Mobile and communication devices
Support and maintain classroom technology environments, including: Training systems and applications; Wired and wireless networks; Audio/Visual (A/V) systems and presentation tools
Assist with system lifecycle support, including installation, configuration, maintenance, and upgrades
Troubleshoot and resolve hardware, software, and network issues in secure environments requiring physical access
Ensure reliable operation of systems supporting training exercises, simulations, and special programs
Provide support for web-based tools and technologies used in training environments
Maintain accurate documentation of work performed, issues identified, and resolutions
Deliver high-quality customer service and ensure timely resolution of technical issues