Information Technologist IV (VTC Facilitator)

DirectViz Solutions, LLC

19h•Onsite

About The Position

We are seeking an experienced Information Technologist IV to support a dynamic training and operational environment. This role is responsible for delivering reliable video teleconferencing (VTC), audiovisual (AV), and IT support services across classrooms, training facilities, and enterprise environments. The ideal candidate will have a strong background in IT systems support, AV/VTC technologies, and hands-on troubleshooting, with the ability to operate effectively in secure environments where on-site support is often required.

Requirements

Active Secret Clearance
Bachelor's degree in Computer Science, Information Technology, or related field OR minimum of 5+ years of relevant experience in a Systems Administrator or IT support role
Experience supporting VTC systems, AV equipment, and classroom technologies
Strong knowledge of Microsoft Office Suite and Windows-based systems
Hands-on experience with networking, servers, and end-user devices
Familiarity with IT ticketing systems (e.g., Remedy, ServiceNow, etc.)
Ability to troubleshoot issues in secure, restricted environments where remote access may be limited
Strong communication skills and ability to support both technical and non-technical users

Nice To Haves

Experience supporting Army or DoD IT environments
Familiarity with thin-client and virtual server technologies
Experience supporting large-scale enterprise environments (10,000+ devices)
Knowledge of training systems or mission command platforms
Certifications such as CompTIA Security+, Network+, or Microsoft certifications

Responsibilities

Provide end-to-end VTC and AV support for training sessions, meetings, and mission-critical events
Coordinate, schedule, and facilitate VTC sessions using approved collaboration platforms
Troubleshoot and resolve hardware, software, and network-related issues in real time
Support classroom technologies, including computers, thin clients, servers, and presentation systems
Maintain and support wired and wireless networks, private networks, and communication systems
Perform hands-on technical support for desktops, laptops, tablets, printers, scanners, and mobile devices
Manage and track IT service requests and work orders through an enterprise ticketing system (e.g., Remedy or similar)
Support training environments and specialized systems, including enterprise resource planning and mission systems
Ensure all systems are maintained in compliance with Army security policies and procedures
Assist with system lifecycle management, including installation, configuration, maintenance, and upgrades
Provide support for web-based platforms and classroom automation systems
Collaborate with IT teams to ensure timely resolution of issues and continuous system availability
Maintain a high level of customer service and professionalism when supporting end users