VTC Bridge Scheduler
About The Position
The VTC Bridge Scheduler schedules and supports video teleconferencing sessions for customers supported by Joint Service Provider (JSP). The role connects and monitors meetings, serves as a bridge liaison between customers and far-end COCOMs, and supports VTCs across NIPRNet, SIPRNet, Allied Secret, and JWICS. It also installs, configures, maintains, and troubleshoots VTC endpoints, applications, system software, and upgrades, including hardware and network connectivity issues. The position includes removing old equipment and migrating data to new machines. The job description also characterizes VTC technicians as installing, maintaining, and troubleshooting audiovisual and conferencing systems; managing hardware such as CODECs, cameras, and microphones; supporting virtual meetings; and resolving end-user technical issues. General duties described include operating VTC endpoints and audiovisual equipment, providing Tier 2+ support and end-user training, performing routine checks and firmware updates, troubleshooting network integration, and managing room reservations, equipment inventories, and resolution documentation.
Requirements
- High school diploma.
- At least 3 years of relevant experience in A/V or VTC operations.
- Familiarity with conferencing platforms; Cisco or GVS preferred.
- Minimum Secret clearance.
- Ability to sit for long periods of time.
Nice To Haves
- Familiarity with Cisco or GVS conferencing platforms.
Responsibilities
- Schedule VTC sessions in VTC bridges and debug interoperability between VTC bridges and endpoints.
- Connect and monitor VTC meetings for customers supported by Joint Service Provider (JSP).
- Serve as a bridge liaison between customers and far-end COCOMs.
- Support VTCs on NIPRNet, SIPRNet, Allied Secret, and JWICS.
- Install, configure, and maintain VTC endpoints.
- Install and configure VTC applications, system software, and upgrades.
- Troubleshoot and repair hardware and network connectivity issues.
- Remove old equipment and perform data migration to new machines.
- Set up, configure, and operate VTC endpoints, audio mixers, video matrix switches, and flat-panel displays.
- Provide Tier 2+ technical support, resolve trouble tickets, and train end users and VIP staff.
- Conduct routine system checks, firmware updates, and preventative maintenance to maintain audio/video quality.
- Troubleshoot inter-device connections, network infrastructure such as VLANs and IP settings, and protocols such as SIP or H.323.
- Manage conference room reservations, maintain equipment inventories, and document resolutions.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
