AV/VTC Engineer

QBE Global LLC•Fort Jackson, SC

1d•Onsite

About The Position

QBE, LLC is seeking an AV/VTC Engineer to engineer, administer, and sustain enterprise video teleconferencing infrastructure for a Department of War agency across NIPRNet, SIPRNet, and JWICS, including secure VTC. The role manages conferencing bridges and platforms, room codecs and endpoints, scheduling and monitoring, and integrations with Webex, Zoom for Government, Microsoft Teams Rooms, and Adobe Connect. It also includes enterprise unified communications systems such as CUCM, Unity Connection, Expressway, voice gateways, and session border controllers. The engineer provides Tier II/III troubleshooting and permanent resolutions for escalated VTC and voice incidents; maintains VTC Service Readiness to the PRS uptime/availability standard; leads site surveys, room design, installation, and testing; and owns security compliance and RMF/ATO evidence for VTC systems. The position supports classified VTC on SIPRNet and JWICS as a privileged user, and requires independent technical judgment and discretion. This is an onsite position at Fort Jackson, South Carolina (NCCA), with up to 15% travel. The role may require early-morning, evening, and occasional weekend event or maintenance support.

Requirements

Bachelor's degree and at least 3 years of related experience; an additional 4 years of related experience may substitute for the degree.
Must be a U.S. citizen.
Must have an active Top Secret clearance, favorably adjudicated T5/T5R, to start; this is a Privileged User position.
Must be willing and able to obtain TS/SCI eligibility after starting, if required by mission needs.
Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting.
Must possess and maintain a current DoD 8570/8140 IAT Level I baseline certification before performing cybersecurity-related duties; examples include CompTIA A+ CE, Network+ CE, Security+ CE, CCNA-Security, or SSCP.
Demonstrated ability to work independently, analyze complex technical problems, evaluate alternative solutions, determine an appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision.
At least 3 years of experience supporting enterprise audio-visual and video teleconferencing systems in conference room, classroom, or event environments.
Hands-on experience with Cisco and/or Poly VTC endpoints and infrastructure, such as CUCM, Expressway, TMS, and Webex/Zoom for Government room systems, as well as displays, projectors, cameras, microphones, audio DSP, and control systems such as Crestron, Extron, or AMX.
Understanding of IP networking as it applies to VTC, including SIP, H.323, QoS, firewall traversal, and basic call troubleshooting.
Ability to support senior executives and live events with poise and minimal disruption.
Ability to lift and move equipment up to 50 pounds, work on ladders, and travel to regional sites as pre-approved, up to 15% of the time.
Flexibility to support early-morning, evening, and occasional weekend events and maintenance windows.
Strong customer service, documentation, and communication skills.
Ability to remain stationary for extended periods while working at a computer.
Ability to communicate effectively through virtual and in-person meetings.
Ability to perform duties in an office, remote, or hybrid environment based on program requirements.

Nice To Haves

AVIXA CTS or CTS-I, Cisco CCNA/CCNP Collaboration, Crestron or Extron certification, or CompTIA Network+/Security+ CE.
Experience working across multiple security enclaves (NIPRNet, SIPRNet, JWICS) and with classified system handling procedures.
Experience supporting Department of War, DoD, or Intelligence Community secure VTC environments.
Experience with Adobe Connect, Microsoft Teams Rooms, Zoom for Government, and hybrid meeting platforms.
Experience using ServiceNow or a comparable enterprise ITSM platform.
Familiarity with DISA STIGs for VTC systems and ACAS vulnerability remediation.
Experience supporting instructional technology in training centers or classrooms.

Responsibilities

Engineer, administer, and maintain VTC infrastructure across security enclaves, including conferencing servers, bridges, management and scheduling platforms, traversal systems, room codecs, peripherals, and meeting-platform integrations.
Administer and maintain enterprise unified communications infrastructure, including Cisco Unified Communications Manager, Unity Connection, Expressway, voice gateways, and session border controllers.
Provide Tier II/III engineering resolution for escalated VTC and voice incidents by analyzing call records, traces, SIP/H.323 signaling, traversal, bandwidth and QoS, and endpoint and network behavior; determine root causes and implement permanent fixes.
Coordinate incident resolution with the VoIP Engineer and network teams.
Maintain VTC Service Readiness to the PRS uptime/availability standard through proactive monitoring, preventive maintenance, and readiness procedures.
Lead technical site surveys and VTC room designs for new locations, expansions, and refreshes; assess power, networking, cabling, QoS, and A/V requirements; prepare findings reports and Project Installation Plans for Government approval.
Design, plan, and lead installation, configuration, and testing of new or replacement communications equipment, coordinating with network engineering, facilities, security, and technicians and validating against acceptance criteria.
Maintain STIG/SRG compliance and firmware baselines, remediate ACAS findings, and maintain RMF/ATO evidence in eMASS for VTC systems, including secure SIPRNet and JWICS VTC.
Provide VTC availability data for the Customer Support Metrics Dashboard.
Support senior executives and live events with poise and minimal disruption.
Travel to regional sites as pre-approved and support early-morning, evening, and occasional weekend events and maintenance windows.