AV Engineer

Faire•San Francisco, CA

4d•Onsite

About The Position

Faire is hiring an AV Engineer for its AV Operations team. The role owns day-to-day operations for standard conference rooms and workplace media systems, including preventative maintenance, hands-on troubleshooting and repairs, and digital signage and office music content pipelines. The engineer is the operational owner for these systems and also supports live events, including company all-hands meetings and leadership offsites. The position is based onsite in Faire’s San Francisco office five days per week, supports other offices remotely, and requires occasional travel. The engineer will collaborate with senior AV engineers on more complex AV systems and work, with opportunities to develop expertise in areas such as Q-SYS, Dante, RF, and large-format systems.

Requirements

2 to 4 years supporting AV, IT, or workplace technology.
Hands-on experience with video conferencing room systems; Zoom Rooms is strongly preferred, along with Logitech Rally family, Tap, and Sync or equivalent systems.
Comfort working with displays, mounts, cabling, and HDMI and USB signal flow, using a systematic troubleshooting methodology.
Working knowledge of networking fundamentals, including IP, VLANs, PoE, and DHCP, and how AV devices depend on them.
Ticket-driven support experience and clear written documentation habits.
Service orientation that holds up under pressure; the role is visible to employees and leadership in live meeting spaces.
Physical ability to work on ladders, lift equipment, and access ceilings and racks.

Nice To Haves

Digital signage platform experience.
Familiarity with commercial audio, including passive speaker systems, amplifiers, and DSP concepts at the operational level.
Exposure to Q-SYS, Shure, or Dante environments.
MDM familiarity for Apple devices.
Live event or production support background.

Responsibilities

Own preventative maintenance for standard conference rooms and phone booths, including displays, video bars, controllers, schedulers, table microphones, and in-room cabling.
Conduct daily room sweeps in the San Francisco office and triage reports from other offices into same-day fixes, scheduled remediation, or strategic projects.
Respond to AV tickets in standard rooms, diagnosing and repairing hardware, cabling, mounts, controllers, schedulers, and provisioning issues within defined response and resolution targets.
Resolve issues remotely where possible using tools such as Zoom Admin Portal and Logitech Sync for restarts, re-provisioning, and room setting updates.
Keep managed AV devices current within IT Security update timelines, plan update waves, track fleet compliance, and flag devices that cannot be updated.
Inspect displays for burn-in and image retention, enforce background rotation standards, and validate display power schedules.
Own the digital signage content pipeline across offices, including intake, scheduling, publishing, expiration, and maintaining templates.
Administer office background music, including account approvals, endpoint troubleshooting, zone volume, and scheduled on/off times; enable Workplace partners to manage playlists and zones.
Maintain shared AV in common areas such as lounges, cafés, gaming areas, and open spaces, and maintain documented spare inventory and reorder thresholds.
Keep room records, as-built notes, SOPs, and runbooks current, and write repeatable procedures for IT Ops first-line support.
Train and enable end users in complex rooms and event spaces, including source and display selection, Zoom Rooms controllers, UCI panel basics, wireless microphone handling, and podium inputs.
Provide first-line guidance to teams running smaller live events themselves.
Identify recurring failures and rooms approaching end of life, and contribute findings to lifecycle and refresh planning.
Support live events across offices, including setup, sound checks, microphone handling, and day-of support for events ranging from smaller team-run events to full productions.
Partner with senior AV engineers on DSP, Q-SYS, Dante, RF, and complex-room work by providing documented diagnoses and working with them through resolution.