AV/VTC Engineer

Qbe•Fort Jackson, SC

1d•Onsite

About The Position

QBE, LLC is seeking an AV/VTC Engineer to engineer, administer, and sustain enterprise video teleconferencing (VTC) infrastructure for a Department of War agency across NIPRNet, SIPRNet, and JWICS enclaves, including secure VTC. The role manages VTC bridges, conferencing servers, management and scheduling platforms, room system codecs and endpoints, and related integrations. It also administers enterprise unified communications infrastructure and provides Tier II/III engineering support for escalated VTC and voice incidents. The engineer maintains VTC Service Readiness to the PRS uptime/availability standard through monitoring, preventive maintenance, and readiness procedures. The position leads site surveys and room designs, plans and oversees installations and testing, and owns STIG/SRG compliance, firmware baselines, ACAS remediation, and RMF/ATO evidence for VTC systems. The role supports classified VTC on SIPRNet and JWICS and supplies VTC availability data for the Customer Support Metrics Dashboard. This is an onsite position at Fort Jackson, South Carolina (NCCA), with up to 15% travel. The role may require flexibility for early-morning, evening, and occasional weekend events and maintenance windows. The engineer works independently with limited day-to-day supervision and supports senior executives and live events.

Requirements

Bachelor's degree and at least 3 years of related experience; an additional 4 years of related experience may substitute for the degree.
U.S. citizenship.
Active Top Secret clearance, favorably adjudicated T5/T5R, at start; this is a Privileged User position.
Willingness and ability to obtain TS/SCI eligibility after starting if required by mission needs.
Within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting.
Current DoD 8570/8140 IAT Level I baseline certification before performing cybersecurity-related duties; examples include CompTIA A+ CE, Network+ CE, Security+ CE, CCNA-Security, or SSCP.
Ability to work independently, analyze complex technical problems, evaluate alternatives, select an appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision.
At least 3 years of experience supporting enterprise audio-visual and VTC systems in conference room, classroom, or event environments.
Hands-on experience with Cisco and/or Poly VTC endpoints and infrastructure, such as CUCM, Expressway, TMS, and Webex/Zoom for Government room systems.
Experience with displays, projectors, cameras, microphones, audio DSP, and control systems such as Crestron, Extron, or AMX.
Understanding of IP networking as it applies to VTC, including SIP, H.323, QoS, firewall traversal, and basic call troubleshooting.
Demonstrated ability to support senior executives and live events with poise and minimal disruption.
Ability to lift and move equipment up to 50 pounds, work on ladders, and travel to regional sites as pre-approved, up to 15% of the time.
Flexibility to support early-morning, evening, and occasional weekend events and maintenance windows.
Strong customer service, documentation, and communication skills.

Nice To Haves

AVIXA CTS or CTS-I certification.
Cisco CCNA/CCNP Collaboration certification.
Crestron or Extron certification.
CompTIA Network+ or Security+ CE certification.
Experience across multiple security enclaves (NIPRNet, SIPRNet, JWICS) and with classified system handling procedures.
Experience supporting Department of War (DoW), DoD, or Intelligence Community secure VTC environments.
Experience with Adobe Connect, Microsoft Teams Rooms, Zoom for Government, and hybrid meeting platforms.
Experience using ServiceNow or a comparable enterprise ITSM platform.
Familiarity with DISA STIGs for VTC systems and ACAS vulnerability remediation.
Experience supporting instructional technology in training centers or classrooms.

Responsibilities

Engineer, administer, and maintain VTC infrastructure across security enclaves, including bridges, conferencing servers, management and scheduling platforms, Expressway traversal, room codecs and peripherals, and meeting-platform integrations.
Administer and maintain enterprise unified communications infrastructure, including CUCM, Unity Connection, Expressway, voice gateways, and session border controllers across multiple security enclaves.
Resolve escalated Tier II/III VTC and voice incidents by analyzing call detail records, traces, SIP/H.323 signaling, traversal, bandwidth/QoS, and endpoint and network behavior; identify root causes and implement permanent fixes.
Coordinate incident resolution with the VoIP Engineer and network teams.
Maintain VTC Service Readiness to the PRS uptime/availability standard through proactive monitoring, preventive maintenance, and readiness procedures.
Lead technical site surveys and VTC room designs for new locations, expansions, and refreshes; assess power, networking, cabling, QoS, and A/V requirements; produce findings reports and Project Installation Plans for Government approval.
Design, plan, and lead installation, configuration, and testing of new or replacement communications equipment; coordinate with network engineering, facilities, security, and technicians, and validate results against acceptance criteria.
Own STIG/SRG compliance, firmware baselines, ACAS remediation, and RMF/ATO evidence in eMASS for VTC systems, including secure VTC on SIPRNet and JWICS.
Provide VTC availability data for the Customer Support Metrics Dashboard.
Support senior executives and live events with poise and minimal disruption.