VR Front Desk Associate (Program Associate III)

State of Nebraska•Lincoln, NE

6d•Onsite

About The Position

The VR Front Desk Associate provides a welcoming first impression and customer service to clients while supporting Vocational Rehabilitation (VR) Specialists and daily office operations. This is a part-time, on-site position at the Nebraska Department of Education office at 84th & O Street in Lincoln, Nebraska. The schedule is Monday through Friday, 1:00 PM to 5:00 PM, with approximately 100% of work time in an office environment and no expected overnight travel. The hiring rate is $19.939 per hour, based on available budget funds. The role includes receptionist and administrative duties, maintaining electronic files, using the Nebraska VR client data system (QE2), coordinating the collection of client information, and assisting VR Specialists with client purchases. The Nebraska Department of Education does not sponsor or transfer non-immigrant work visas for these positions.

Requirements

High school diploma or equivalent.
Two years of experience related to the essential functions of the position; equivalent education and/or work experience may be substituted to meet the minimum qualifications.

Nice To Haves

Experience working with persons with disabilities.
Customer service experience.
Experience using a client data system and keeping accurate records.

Responsibilities

Perform receptionist duties, answer basic questions about Vocational Rehabilitation, and schedule client appointments.
Maintain electronic files, make copies, route information, and process mail and postage.
Operate and maintain office equipment; manage inventory; and order and stock equipment and supplies.
Enter client information into the Nebraska VR data system (QE2) for intake, appointment setup, and service provision.
Run reports and monitor and update client employment milestones.
Upload client documents and enter task notes for all client interactions.
Contact medical providers, schools, and other organizations to request and collect medical, school, public benefit, and financial information, and ensure the requested information is received.
Assist VR Specialists with client purchases.

Benefits

Thirteen paid holidays per year.
Competitive benefits, paid time off, and retirement.
Employer contributions to health insurance, with four plans and coverage levels to choose from.
Dental and vision coverage.
Long- and short-term disability coverage.
Flexible spending and health savings accounts.
Employee assistance program.
Employee discount program.
Vacation and sick leave, plus other leave types.
State-matched retirement contributions of 156%, with a guaranteed 5% return.
$20,000 basic life insurance benefit at 50% of the monthly rate, with additional life insurance options.
Professional development opportunities.