VP, Services Operations (Remote)

Trace3•Irvine, CA

5d•Remote

About The Position

The Vice President of Services Operations leads end-to-end operational execution of Trace3’s services business, from Statement of Work creation through project delivery and closure. The role oversees Services Sales Operations, Project Operations, Resource Management, Services Solutions, Contingent Staffing and Vendor Management, and the Project Management Office. It is accountable for operational excellence, scalability, financial discipline, compliance, and enabling teams to deliver exceptional client experiences. The role spans the full lifecycle of professional services engagements, including client billing, time and expense approvals, contingent staffing, vendor management, and services forecasting. As executive champion of Resource Management, the VP optimizes resource allocation, utilization, and capacity planning to support revenue growth and accurate financial forecasting. The VP also leads strategic initiatives, change management, services reporting, and continuous improvement, with an ongoing focus on quality, efficiency, and innovation. Trace3 describes its culture as flexible, resilient, innovative, results-oriented, collaborative, and focused on respect, transparency, positive leadership, and solution-focused thinking. The company is headquartered in Irvine, California, and employs more than 1,200 people across the United States.

Requirements

Bachelor’s degree in business administration, Operations Management, or a related field.
At least 10 years of experience in operations, project management, and/or finance.
At least 3 years of leadership experience managing and/or directing team members; the posting also includes the wording “three (5) years or more.”
Prior experience at a technology or consulting company developing strategic business plans.
Extensive experience leading, managing, and inspiring a team of business process engineers and experts.
Deep familiarity with operational management software, data analysis tools, and ERP systems.
Strong financial and business acumen and understanding of multifaceted business operations.
Proven experience with project management principles, including planning, execution, and monitoring of complex projects.
Experience managing relationships with services or staffing partners and vendors.
Ability to build rapport and credibility as a strategic partner across business units, teams, and job functions.
Ability to develop a shared organizational vision and apply long-term thinking, imagination, and idea generation.
Strong negotiation, conflict-management, and problem-solving skills focused on win-win outcomes.
Expertise in quality management, change management, and continuous improvement.
Strong organization, attention to detail, and time-management skills, with the ability to prioritize effectively in a fast-paced, high-volume, evolving environment.
Ability to manage multiple changing priorities and meet deadlines in an entrepreneurial environment.
Excellent oral, written, and presentation skills, including the ability to present issues to C-level executives and senior leadership.

Responsibilities

Set the vision, priorities, and standards for operational excellence and client delivery as a senior Services leader.
Build, develop, and retain high-performing teams through leadership, coaching, performance management, and succession planning.
Promote accountability, collaboration, continuous improvement, and data-driven decision-making across services functions.
Partner with Finance, Sales, Engineering Services, People & Organizational Health, and Business Unit leadership to align services operations with company strategy and growth objectives.
Lead change management initiatives supporting organizational growth, system adoption, and evolving service offerings.
Provide strategic direction to the Director of PMO and develop a scalable PMO model that supports growing project volume and complexity.
Ensure project management compliance with delivery, quality, and financial standards, including scheduling and forecasting; review performance and escalate systemic issues.
Partner with the Director of PMO on workload distribution and project manager utilization targets.
Manage service revenue recognition forecasting and backlog for existing projects.
Lead Services Sales Operations and Project Operations from SOW creation through project delivery and closure.
Define and standardize processes and system requirements for SOW creation, bookings, project setup, purchase orders, staffing, project finance, invoicing, vendor payments, and project closure.
Partner with Finance to strengthen financial governance and optimize cash flow, bookings, margins, and revenue recognition.
Oversee the design, implementation, integration, maintenance, and change management of services systems, including NetSuite, Skills Base, Smartsheet PPM, Smartsheet RM, Provus, and Conga.
Own the services partner strategy, including partner relationships, performance oversight, and cost-effective sourcing of talent.
Work with Business Unit and Regional Engineering leaders to identify resourcing gaps and develop a services partner management program.
Manage staffing partner and sub-partner relationships, onboard new partners as needed, and monitor supplier performance through vendor-management governance, metrics, and programs.
Partner with People and Organizational Health to oversee and expand Staff Augmentation services.
Equip Resource Managers with tools, training, and processes to align full-time and contingent resources with forecasted and booked demand while maximizing utilization, profitability, and revenue recognition.
Govern Resource Management ownership of Smartsheet PPM and support high-quality system administration and Project Management community operations.
Lead sourcing for demand generated by the sales team through Trace3 services, partners, and contractors.
Deliver reporting and analytics on pipeline, bookings, revenue recognition, project health, invoicing forecasts, resource and vendor utilization, and backlog.
Continuously improve systems and processes to produce accurate, timely, actionable services data; analyze performance and recommend operational improvements.
Capture reporting requirements and partner with internal teams to develop scalable reporting solutions.
Lead the Services Solutions team to make services easy for the sales team to sell and consume.
Manage executive escalations involving processes or SSM issues and maintain executive relationships with sales GMs to address challenges and resolve service issues.
Continually refine and optimize the services operating model.
Review, maintain, and approve the company services rate card to ensure accurate, competitive, and compliant client pricing.
Provide operational support for mergers and acquisitions, including pre-acquisition diligence and post-acquisition integration.

Benefits

Comprehensive medical, dental, and vision plans for employees and dependents.
401(k) retirement plan with employer match.
529 College Savings Plan.
Health Savings Account.
Life insurance.
Long-term disability coverage.
Competitive compensation.
Training and development programs.
Major offices stocked with snacks and beverages.
Collaborative culture.
Work-life balance and generous paid time off.
Certain positions may be eligible for variable incentive compensation, such as bonuses or commissions.