VP, Commercial Services

Pacific Service Credit Union•Concord, CA

7d•$194,960 - $274,162

About The Position

The VP, Commercial Services, leads and manages Pacific Service Credit Union’s commercial and business lending operations, including commercial real estate, commercial and industrial lending, commercial loan services such as collections, and business deposit services. The role collaborates with the Chief Lending Officer to create, implement, and drive business lending and deposit programs that support the Credit Union’s strategic goals. It oversees operational efficiency, regulatory compliance, and the quality of the member lending experience. This position contributes to organizational growth by advancing strategic initiatives, managing performance, and supporting effective planning, prioritization, and execution. It leads commercial loan and deposit operations, develops and manages department plans and budgets, oversees employees and vendor relationships, and promotes a high-performing culture of continuous improvement and professional growth. The role participates in strategic committees and enterprise-wide initiatives and supports organizational compliance, risk management, and operational excellence.

Requirements

Bachelor’s degree in business, management, or a related field; a degree in another discipline or equivalent experience may be considered.
At least 10 years of progressively responsible experience in commercial lending and management, including at least 2 years of commercial underwriting experience.
Demonstrated proficiency in the credit union industry, commercial lending, business banking, and collections rules and regulations.
Cross-functional project management skills and the ability to build relationships and communicate effectively.
Ability to work independently, follow projects through to completion, and meet deadlines in a fast-paced environment.
Experience with a variety of lending tools, technologies, and data analytics.
Multiple years of experience guiding and developing high-performing, diverse teams.
Excellent project management skills.
Excellent oral and written communication skills.
Proficiency with computer programs such as Microsoft Office Suite.
Ability to hear and comprehend spoken communication in person and over the phone.
Ability to view computer screens and read documentation clearly and accurately.
Ability to speak clearly and effectively with colleagues and members; frequent telephone headset use may be required.
Manual dexterity for typing, operating office equipment, and handling documents.
Ability to sit or stand at a workstation for extended periods; adjustable sit/stand desk options may be available.
Ability to move around the office to attend meetings or assist colleagues as needed.
Occasionally lift and carry materials weighing up to 30 pounds.
Travel approximately 10–20% within Northern California.

Nice To Haves

Knowledge of the Symitar Episys software system.

Responsibilities

Assist the Chief Lending Officer in overseeing the efficient operation of the commercial services department, including commercial lending and business deposit programs.
Participate in long-range strategy development, project management, and the department’s day-to-day operations.
Lead commercial loan activities, including origination, processing, underwriting, closing and funding, and servicing.
Maintain knowledge of legislative and regulatory changes and develop and maintain compliant policies and procedures.
Assist with the annual department budget and negotiate or make changes to new and existing contracts.
Research and recommend products, services, process improvements, expense reductions, and revenue-generating ideas.
Develop, train, motivate, hire, counsel, evaluate, cross-train, and manage department staff, including addressing discipline and employee development.
Set, monitor, and achieve commercial loan and deposit production goals supporting organizational goals and revenue objectives.
Evaluate the feasibility of new lending products and develop and implement plans to expand lending programs.
Monitor industry innovations and lending trends and recommend ways to maintain relevance.
Ensure internal service and support from assigned teams and coordinate collaboration and resources with leaders across the organization.
Develop and update underwriting criteria consistent with the credit union’s risk tolerance, and monitor compliance and effectiveness to mitigate losses.
Analyze delinquent loans for modification or charge-off recommendations consistent with prudent practices and applicable laws and regulations.
Develop and review reporting procedures for commercial lending and collections, and prepare and analyze reports for senior management and the board of directors.
Ensure credit and collection policies and procedures serve the credit union and its members.
Collaborate with and support Business Intelligence and Data Analytics initiatives.
Participate in credit union training and complete required training assignments.
Lead, mentor, and develop the team; set clear goals and provide regular feedback and performance evaluations.
Lead and participate in enterprise-wide product development and enhancement, cost optimization, and process improvement initiatives.
Create, implement, and measure the annual commercial services operational plan and budget.
Manage contract negotiations and vendor relationships.
Participate in strategic committees, including ALCO, enterprise risk, corporate compliance, and disaster recovery/business resumption.
Implement and maintain internal policies and procedures and ensure compliance with applicable state and federal lending laws and regulations.
Comply with anti-money laundering requirements, including the Bank Secrecy Act, OFAC regulations, and the USA PATRIOT Act.
Demonstrate dependable performance, including attendance and punctuality, and model integrity and professionalism.
Provide backup and support to the Chief Lending Officer, including assistance with other lending areas as directed.
Perform special projects and other responsibilities as directed.

Benefits

For full-time employees, medical coverage with 97% of the premium employer-paid, and dental, vision, disability, and basic life insurance with 100% of the premium employer-paid.
Low monthly premiums for eligible dependents.
401(k) contribution of 3% of base salary regardless of employee contributions, plus a match of 75% of employee contributions up to the first 3% of eligible compensation beginning after the first day of employment, increasing to 6% after three years of service.
Bonus program rewarding employees for attaining annual organizational goals.
Tuition reimbursement for eligible employees after six months of service.
Employee recognition program.
Employee referral bonus.
Monthly student loan repayment assistance after six months of service.
Consumer loan rate discount for eligible employees.
For full-time employees, more than two weeks of vacation per year, 11 paid holidays, and 10 days of sick leave.