VP, Commercial Services

Pacific Service Credit Union • Concord, CA

6d

About The Position

The VP, Commercial Services leads and manages Pacific Service Credit Union’s commercial and business lending operations, including commercial real estate, commercial and industrial lending, commercial loan services such as collections, and business deposit services. The position collaborates with the Chief Lending Officer to develop and execute business lending and deposit programs that support strategic goals, operational efficiency, regulatory compliance, organizational growth, and a high-quality member lending experience.

The role oversees commercial loan activities from origination through servicing; develops lending products, underwriting criteria, policies, and procedures; manages department operations, performance, budget, contracts, and vendor relationships; and supports production goals and profitability. It also leads and develops department managers and staff, contributes to cross-functional and enterprise-wide initiatives, and participates in strategic committees. The position requires a collaborative, results-oriented leader with commercial lending and management expertise, strong communication and project management skills, and a commitment to professional, compliant, and member-focused service.

Requirements

• Bachelor’s degree in business, management, or a related field; a degree in another discipline or equivalent experience may be considered.
• At least 10 years of progressively responsible experience in commercial lending and management.
• At least 2 years of commercial underwriting experience.
• Proficiency in the credit union industry, commercial lending, business banking, and collections rules and regulations.
• Cross-functional project management skills and the ability to build relationships and communicate effectively.
• Ability to work independently, follow projects through to completion with little supervision, and meet deadlines in a fast-paced environment.
• Experience with a variety of lending tools, technologies, and data analytics.
• Multiple years of experience guiding and developing high-performing, diverse teams.
• Excellent project management skills.
• Excellent oral and written communication skills.
• Proficiency with computer programs such as Microsoft Office Suite.

Nice To Haves

• Knowledge of the Symitar Episys software system.

Responsibilities

• Assist the Chief Lending Officer with oversight and efficient operation of the commercial services department, including commercial lending and business deposit programs.
• Develop long-range strategies and manage department projects and day-to-day operations.
• Lead commercial loan activities, including origination, processing, underwriting, closing and funding, and servicing.
• Maintain current knowledge of legislative and regulatory changes and develop and maintain compliant policies and procedures.
• Assist with the annual department budget and negotiate or modify contracts.
• Research and recommend new products and services, process improvements, expense reductions, and income-generating opportunities.
• Develop, train, motivate, hire, counsel, evaluate, cross-train, and manage the performance and discipline of department personnel.
• Set, monitor, and achieve commercial loan and deposit production goals aligned with credit union goals and revenue objectives.
• Evaluate the feasibility of new lending products and develop and implement lending program expansions.
• Monitor industry innovations and trends and recommend ways to maintain the relevance of lending programs.
• Coordinate internal service and support, collaboration, and resources with leaders across the organization.
• Develop and update underwriting criteria consistent with the credit union’s risk tolerance, and monitor compliance and effectiveness.
• Analyze delinquent loans and recommend modifications or charge-offs consistent with prudent practices and applicable laws and regulations.
• Develop and review accurate reporting procedures for commercial lending and collection activities; prepare and analyze reports for senior management and the board of directors.
• Ensure credit and collection policies and procedures serve the credit union and its members.
• Collaborate with and support Business Intelligence and Data Analytics initiatives.
• Participate in credit union training and complete required training assignments.
• Lead, mentor, and develop the team, establish clear goals, provide regular feedback, and conduct performance evaluations.
• Lead and participate in enterprise-wide initiatives involving product development and enhancement, cost optimization, and process improvement.
• Create, implement, and measure the annual commercial services operational plan and budget.
• Manage contract negotiations and vendor relationships.
• Participate in strategic committees, including ALCO, enterprise risk, corporate compliance, and disaster recovery/business resumption.
• Implement and maintain internal policies and procedures and ensure compliance with applicable state and federal lending laws and regulations.
• Comply with anti-money laundering requirements, including the Bank Secrecy Act, OFAC regulations, and the USA PATRIOT Act, and related policies and procedures.
• Provide dependable attendance and punctuality and follow through on commitments.
• Provide backup and support to the Chief Lending Officer and other lending areas as directed, and perform special projects and other assigned responsibilities.

Benefits

• For full-time employees, employer-paid medical coverage at 97% of the premium and employer-paid dental, vision, disability, and basic life insurance premiums; eligible dependents are available at a low monthly premium.
• 401(k) contribution of 3% of base salary regardless of employee contributions, plus a match of 75% of contributions up to the first 3% of eligible compensation, increasing up to 6% after three years of service.
• Bonus program rewarding employees for attaining annual organizational goals.
• Tuition reimbursement after six months of service.
• Employee recognition program.
• Employee referral bonus.
• Monthly contributions toward student loans after six months of service.
• Consumer loan rate discount.
• For full-time employees, more than two weeks of vacation per year, 11 paid holidays, and 10 days of sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive