VP, Services Operations (Remote)

Trace3•Irvine, CA

6d•$280,000 - $315,000•Remote

About The Position

The Vice President of Services Operations leads the end-to-end operational execution of Trace3’s services business, from Statement of Work (SOW) creation through project delivery and closure. The role oversees Services Sales Operations, Project Operations, Resource Management, Services Solutions, Contingent Staffing/Vendor Management, and the Project Management Office (PMO), and is accountable for operational excellence, scalability, and financial discipline across the services organization. The VP ensures compliance with financial and contractual requirements and equips teams with the tools, data, and financial support needed to deliver strong client experiences. Oversight includes the full lifecycle of professional services engagements, including client billing, time and expense approvals, contingent staffing, vendor management, and service forecasting. As executive champion of Resource Management, the VP optimizes resource allocation, utilization, and capacity planning to support revenue growth and accurate financial forecasting. The role also leads strategic initiatives, change management, services reporting, and continuous improvement, with sustained attention to quality, efficiency, and innovation.

Requirements

Bachelor’s degree in business administration, Operations Management, or a related field.
At least 10 years of experience in operations, project management, and/or finance.
At least 3 years of leadership experience managing and/or directing team members (the posting states “three (5) years or more”).
Prior experience at a technology or consulting company developing strategic business plans.
Extensive experience leading, managing, and inspiring a team of business process engineers and experts.
Deep familiarity with operational management software, data analysis tools, and enterprise resource planning (ERP) systems.
Strong financial and business acumen, including understanding of a multifaceted business operation.
Proven experience applying project management principles to plan, execute, and monitor complex projects.
Experience managing relationships with services or staffing partners and vendors.
Ability to build rapport and credibility as a strategic partner across business units and functions, and to build bridges across teams.
Ability to develop a shared organizational vision and demonstrate long-term thinking, imagination, and idea generation.
Strong negotiation, conflict management, and problem-solving skills to achieve mutually beneficial outcomes.
Expertise in quality management, change management, and continuous improvement.
Strong organization, attention to detail, and time management; ability to prioritize effectively in a fast-paced, high-volume, changing work environment.
Comfort managing multiple changing priorities and meeting deadlines in an entrepreneurial environment.
Excellent oral, written, and presentation skills, including the ability to present issues to C-level executives and senior leadership.

Responsibilities

Set the vision, priorities, and standards for operational excellence and client delivery as a senior Services leader.
Build, develop, and retain high-performing teams through leadership, coaching, performance management, and succession planning.
Foster accountability, collaboration, continuous improvement, and data-driven decision-making across services functions.
Partner with Finance, Sales, Engineering Services, People & Organizational Health, and Business Unit leadership to align services operations with company strategy and growth objectives.
Lead change management initiatives supporting organizational growth, system adoption, and evolving service offerings.
Provide strategic direction to the Director of PMO to support consistent, high-quality project delivery across technologies and service offerings.
Develop a scalable PMO operating model that supports increasing project volume, complexity, and organizational growth.
Ensure project management compliance with delivery, quality, and financial standards, including scheduling and forecasting; review performance and regularly escalate systemic issues.
Partner with the Director of PMO on workload distribution and project manager utilization targets.
Oversee service revenue recognition forecasting and backlog management for existing projects.
Lead Services Sales Operations and Project Operations to ensure effective execution from SOW creation through project delivery and closure.
Define and standardize objectives, processes, and system requirements for SOW creation, bookings, project setup, purchase orders, staffing, project finance, invoicing, vendor payments, and project closure.
Partner with Finance to strengthen financial governance and optimize cash flow, bookings, margin performance, and revenue recognition.
Oversee the design, implementation, integration, maintenance, and change management of services systems, including NetSuite, Skills Base, Smartsheet PPM, Smartsheet RM, Provus, and Conga.
Own and execute the services partner strategy, including relationship management and performance oversight.
Work with Business Unit Leaders and Regional Engineering leadership to identify resourcing gaps and develop a cost-effective services partner management program.
Manage primary staffing partner and sub-partner relationships and identify and onboard new partners as business needs evolve.
Monitor supplier performance across regions and drive cost efficiency through governance, metrics, and Vendor Management System programs.
Partner with People and Organizational Health to oversee and expand Staff Augmentation services.
Equip Resource Managers with tools, training, and processes to align full-time and contingent resources with forecasted and booked demand, maximizing utilization, profitability, and revenue recognition.
Govern Resource Management ownership of Smartsheet PPM, ensuring strong system administration and operational support for the Project Management community.
Lead sourcing for demand generated by the sales team through Trace3 services, partners, and contractors.
Deliver reporting and analytics to Services, Sales, and Business Unit leaders covering pipeline, bookings, revenue recognition, project health, invoicing forecasts, resource and vendor utilization, and backlog.
Ensure systems and processes are continuously improved to produce accurate, timely, actionable services data.
Analyze services and project performance data and provide insights and recommendations for decision-making and operational improvement.
Capture reporting requirements and partner with internal teams to develop scalable reporting solutions.
Lead the Services Solutions team so services are easy for the sales team to sell and consume.
Manage executive escalations involving process or SSM issues as sales and presales teams engage with services teams.
Maintain executive relationships with sales GMs to promote teamwork, understand challenges, and resolve service issues.
Continually refine and optimize the services operating model.
Review, maintain, and approve the company’s services rate card to ensure accurate, competitive, and compliant client pricing.
Provide operational support for mergers and acquisitions, including pre-acquisition diligence and post-acquisition integration.

Benefits

Comprehensive medical, dental, and vision plans for employees and dependents
401(k) retirement plan with employer match
529 College Savings Plan
Health Savings Account
Life insurance
Long-term disability
Competitive compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance
Generous paid time off
Certain positions may be eligible for variable incentive compensation, such as bonuses or commissions