VP Premium Audit Manager

Chubb•Philadelphia, PA

About The Position

The Vice President, Premium Audit is the executive leader responsible for the strategic direction, operational execution, and compliance of the Premium Audit department. The role oversees a high-volume operation that combines internal staff and external BPO vendors to ensure policyholder exposures are accurately captured and reported. It serves as a bridge between Underwriting, Actuarial, and Finance to support the integrity of company revenue. The VP defines and drives enterprise-wide audit strategy across physical, virtual, and self-audit channels; leads large-scale transformation initiatives such as automated workflows and predictive analytics; manages the departmental budget, staffing allocation, field capacity, and productivity benchmarks; and establishes performance frameworks and scorecards for SVP-level leadership. The position oversees third-party audit firm governance, vendor pricing models, SLAs, KPIs, annual performance reviews, and the preferred vendor panel. It partners with Analytics on audit selection models, monitors portfolio trends and disputes, and maintains feedback between audit outcomes and Underwriting to refine renewal pricing. The role is also responsible for regulatory and statutory compliance, dispute resolution, and audit documentation standards.

Requirements

12–15+ years of experience in Insurance Operations with a carrier or BPO in Premium Audit.
At least 4 years of executive leadership experience.
Bachelor's degree required.
Deep expertise in BPO cost-benefit analysis, transaction-based pricing, and large-scale P&L management.
Proficiency in audit platforms such as Majesco or Duck Creek, analytics tools, and workflow automation systems.
Ability to translate complex operational data into executive-level strategic proposals.
Track record of managing geographically distributed teams, including onshore and offshore delivery models.
Sophisticated FTE utilization tracking across global delivery centers, with demonstrated results in workforce right-sizing and cost optimization.
Experience replacing manual, paper-based audit processes with digital platforms using technology and direct API integrations.
Proven ability to transition vendor engagements from TBP arrangements to FTE-based pricing models and reduce cost per audit.

Responsibilities

Define enterprise-wide audit strategy, including the mix of physical, virtual, and self-audits to maximize ROI and minimize customer friction.
Lead large-scale transformation initiatives, including automated audit workflows and predictive analytics integration into audit selection models.
Manage a multi-million-dollar departmental budget, including FTE allocation, field staff capacity planning, and productivity benchmarks.
Establish performance frameworks and scorecard metrics for regular reporting to SVP-level leadership.
Negotiate and manage transaction-based pricing models for external BPO vendor partners.
Establish and monitor vendor SLAs and KPIs, including Quality Score, Audit Cycle Time, and Cost per Audit.
Conduct annual vendor performance reviews and recommend contract renewals, renegotiations, or terminations based on results.
Maintain a preferred vendor panel with tier-one and tier-two routing logic for continuity and cost efficiency.
Partner with the Analytics team to build high-yield audit selection models.
Monitor portfolio-level trends in classification changes, exposure shifts, and audit dispute rates.
Maintain a feedback system between audit outcomes and Underwriting to refine policy pricing at renewal.
Ensure adherence to NCCI, ISO, and state-specific Bureau regulations across all lines of business.
Oversee the Dispute Resolution process, balancing premium recovery objectives with policyholder experience and retention.
Maintain audit documentation standards that satisfy internal audit requirements and external regulatory scrutiny.