Premium Audit Supervisor

Farmers Insurance

4d•$85,800 - $163,125•Hybrid

About The Position

The Premium Audit Operations Supervisor leads the day-to-day operations and performance of the Premium Audit team within Commercial Insurance. The role develops and coaches team members while ensuring accurate premium assessments, strong quality controls, regulatory compliance, and timely resolution of complex account and reconciliation issues. The supervisor partners with internal and external stakeholders and drives process improvements to strengthen operational efficiency, accuracy, and overall team performance.

Requirements

High school diploma or equivalent.
At least 3 years of insurance experience.
Technical expertise in commercial insurance.
Knowledge of management information and business systems, including Word, Excel, PowerPoint, and Access.
Excellent verbal, written, and interpersonal skills, including demonstrated presentation skills.
Analytical thinking skills to make timely, appropriate decisions and recommendations after reviewing relevant information.
Ability to lead and manage others.
Ability to coach effectively and deliver constructive feedback.
Ability to instill commitment to organizational goals.
Ability to influence internal and/or external constituents.
Demonstrated time management, priority setting, problem-solving, and analytical skills.
Experience in a regulated environment.

Nice To Haves

Bachelor's degree.
Premium audit experience.
Workers Compensation experience.
Leadership experience.

Responsibilities

Lead and develop team members on premium audit functions and duties.
Set priorities and performance expectations to ensure tasks are completed accurately and on time.
Ensure official documents for the center are accounted for and electronically maintained.
Ensure policies are assembled accurately and completely and distributed according to state regulations.
Maintain policy account records, monitor unapplied cash, perform operational audits, reconcile out-of-balance accounts, and oversee correspondence to correct accounts.
Manage pursuit of uncollected earned premium items; maintain relationships with collection vendors and off-site file storage vendors; report on vendor results; and develop and negotiate earned premium settlements with debtors.
Oversee research and account reconciliations and provide legal representatives with factual customer-account summaries for litigation.
Attend court hearings to represent Farmers in legal proceedings regarding delinquent accounts.
Complete operations reports as assigned in the business center.