VP of Risk Management

First Service Credit Union•Houston, TX

2d•Onsite

About The Position

The VP of Risk Management provides strategic leadership and operational oversight for the department responsible for identifying, analyzing, and combating identity fraud to safeguard members and mitigate financial losses. The role centralizes fraud-related activities—including detection tools, trend monitoring, and response strategies—across card disputes, remote deposit capture, ACH transactions, member-to-member transfers, wires, ATM operations, and suspicious activity within the digital banking platform. The position emphasizes automation to streamline processes, reduce manual workloads and redundancies, and allow the team to focus on complex investigations and strategic risk management. The VP continuously adapts procedures and leverages innovative tools to counter emerging fraud trends, ensure regulatory compliance, protect members, and achieve cost efficiencies. The role also supervises assigned personnel and formulates departmental goals aligned with the credit union’s strategic plan.

Requirements

Five to eight years of experience in fraud prevention, risk management, or related roles within financial services.
Proven success combating identity fraud, implementing automation, and reducing operational losses through innovative approaches.
A bachelor’s degree or formal industry-recognized certifications considered equivalent to a bachelor’s degree, such as information technology certifications in lieu of a degree.
Comprehensive understanding of regulations governing electronic transactions and fraud, including Regulation E, NACHA rules, and standards addressing wire transfers, ATM security, and digital banking activities.
Advanced expertise in fraud detection tools, trend analysis, mitigation strategies, and automation technologies for card, deposit, transfer, payment systems, and digital platforms.
Strong supervisory, technological, leadership, and communication capabilities.
Proficiency in Microsoft Office, fraud analytics software, and automation tools such as scripting or workflow automation platforms.
Ability to lead teams through complex fraud scenarios and automation projects, with strengths in training, collaboration, and stakeholder engagement.
Ability to manage multiple high-priority tasks independently while maintaining confidentiality and exercising sound judgment in risk assessments and procedural modifications.
Proactive orientation toward regulatory compliance, member protection, loss prevention, and continuous innovation.
Ability to perform standard office duties, including prolonged sitting and computer use, and occasional lifting of up to 20 pounds.

Responsibilities

Lead the identification, analysis, and mitigation of fraud trends across card disputes, remote deposit capture, ACH, member-to-member transfers, wires, ATM activities, and digital banking transactions.
Supervise assigned personnel, including recruitment, training, performance evaluations, and resolution of workplace issues, in accordance with organizational policies and legal requirements.
Drive automation initiatives to reduce manual processes and redundancies, improve efficiency, and redirect team efforts toward complex fraud investigations and strategic risk management.
Ensure adherence to fraud-related regulations, including Regulation E and NACHA rules, and develop internal controls to prevent losses and protect members across all channels.
Evaluate and modify procedures in response to fraud trends and emerging tools, maintaining proactive defenses against new threats.
Formulate and execute departmental goals aligned with the credit union’s strategic plan, focusing on fraud prevention, automation efficiencies, and team development.
Resolve escalated fraud incidents, prioritizing member protection and loss minimization.
Support audits by providing documentation on fraud controls, automation implementations, and procedural adaptations, and implement enhancements as needed.
Ensure the department has access to necessary fraud monitoring and automation tools.
Take accountability for reducing fraud-related losses, achieving assigned goals, and advancing departmental capabilities in digital oversight and innovation.
Perform other duties as required from time to time.