VP of Human Resources Operations

Erickson Senior Living•Baltimore, MD

5d•$180,000 - $200,000•Onsite

About The Position

The Vice President, HR Operations provides strategic leadership for the systems, services, and programs that support the employee experience across the organization. This executive role oversees HR Technology, Payroll, Total Rewards, HR Policies, and Service Delivery, driving operational excellence, compliance, process optimization, and scalable solutions that enable business growth. The position is based in Catonsville, Maryland and is not remote. The VP leads HR Operations strategy, planning, budgeting, and execution; advises leadership on HR policies, programs, workforce initiatives, and operational effectiveness; and partners with HR leaders, Legal, Information Technology, Centers of Excellence, business leaders, and other operational stakeholders. The role also provides executive oversight for complex employee relations matters and serves as the escalation point for high-risk issues. Erickson Senior Living is a provider of senior living and health care with a growing national network of communities. The organization describes its mission as helping people live better lives through a vibrant lifestyle, financial stability, and focused health and well-being services for residents and employees. It offers flexibility and work-life balance and opportunities to learn and grow. The position pays $180,000–$200,000 per year, plus eligibility for annual bonuses.

Requirements

At least 10 years of progressive HR leadership experience, including at least 7 years leading multiple HR functions.
Proven experience leading HR Operations, HR Technology, Payroll, Shared Services, and process improvement initiatives.
Demonstrated success managing organizational change and large-scale system implementations in complex, multi-site environments.
Strong strategic planning, project management, and execution skills.
Exceptional leadership, collaboration, communication, and stakeholder management abilities.

Nice To Haves

SPHR certification preferred.

Responsibilities

Provide executive oversight and accountability for complex employee relations matters, addressing concerns promptly, consistently, and in alignment with company policies and values.
Partner with HR leadership, Legal, and operational stakeholders to mitigate organizational risk and ensure consistent application of policies and employment practices.
Serve as the escalation point for high-risk employee relations issues, partnering with HR to assess risk, guide resolutions, and support sound decision-making.
Lead the strategy, planning, budgeting, and execution of HR Operations functions, including HR Technology, Total Rewards, Payroll, and HR Service Delivery.
Improve HR processes, systems, and service delivery to enhance the employee experience and drive operational excellence.
Develop and execute HR technology and HRIS strategies, ensuring successful integration, optimization, and adoption of enterprise systems.
Establish and lead project and change management initiatives supporting large-scale HR transformations and business priorities.
Oversee payroll operations and vendor relationships to ensure accuracy, compliance, audit readiness, and timely processing.
Lead HR service delivery operations, including shared services and employee support functions, ensuring responsiveness and scalability.
Partner with HR Centers of Excellence and business leaders to design and implement effective HR programs, tools, and processes.
Ensure compliance with applicable federal, state, and local employment laws, policies, and regulations.
Advise leadership on HR policies, programs, workforce initiatives, and operational effectiveness.
Collaborate with Information Technology and cross-functional partners to align HR systems with business objectives.
Establish metrics and reporting to measure HR performance, drive continuous improvement, and inform strategic decision-making.