Director of Human Resources Operations

Marriott•Philadelphia, PA

2d•$101,000 - $133,000

About The Position

The Director of Human Resources Operations executes strategies to attract, retain, and develop diverse talent. The role directs and works with human resources employees on recruitment, total compensation, employee relations, and training and development. It executes objectives in the Human Resource Business Plan and delivers services that meet or exceed employee needs and support business success. The position ensures compliance with applicable laws, regulations, and Standard Operating Procedures. The role manages legal and compliance practices, human resources communications, staffing and employee development activities, and employee relations. It supports fair and consistent treatment of employees, maintains appropriate documentation and employee communication, and works to improve retention. The position is with W Hotels, part of Marriott International.

Requirements

High school diploma or GED and 4 years of experience in human resources, management operations, or a related professional area; OR
A 2-year degree from an accredited university in Human Resources, Business Administration, or a related major and 2 years of experience in human resources, management operations, or a related professional area.

Responsibilities

Ensure terminated employee files are retained for the required period and employee files include proper disciplinary documentation, performance evaluations, and merit increase paperwork.
Ensure compliance with human resource audits, key policies, and applicable disciplinary procedures and documentation requirements, including SOPs and LSOPs and support for the Peer Review Process.
Work with the unemployment services provider to respond to claims and attend unemployment hearings to ensure the property is properly represented.
Ensure employees are treated fairly and equitably, the Guarantee of Fair Treatment policy is followed, and employee issues are brought to resolution.
Administer property policies fairly and consistently.
Communicate benefit plan changes in a timely manner and communicate property rules and regulations through an employee handbook.
Coach managers on the progressive discipline process.
Participate in interviewing and hiring Human Resources employee team members.
Manage the performance appraisal process, ensuring reviews are conducted on time, increases are processed promptly, and management appraisals are completed.
Establish and maintain open, collaborative relationships with employees and encourage collaborative relationships among team members.
Use an open-door policy to address employee problems or concerns in a timely manner.
Ensure effective employee communication channels are established and active in departments.
Strive to improve employee retention and solicit employee feedback.
Monitor the work environment for signs of union organization.
Organize Spirit to Serve Our Communities events.