VP of Human Resources Operations

Erickson Senior Living•Baltimore, MD

3d•Onsite

About The Position

Erickson Senior Living is seeking a strategic and operational HR executive to lead the systems, services, and programs that support the employee experience across the organization. The Vice President, HR Operations oversees HR Technology, Payroll, Total Rewards, HR Policies, and Service Delivery, with responsibility for operational excellence, compliance, process optimization, and scalable solutions that support business growth. The role provides executive oversight of complex employee relations matters and serves as an escalation point for high-risk issues. The position leads HR Operations strategy, planning, budgeting, and execution; advances HR technology and HRIS strategy; and oversees payroll operations, vendor relationships, shared services, and employee support functions. The executive partners with HR leadership, Legal, business leaders, Information Technology, Centers of Excellence, and other stakeholders on risk management, systems alignment, HR programs, and organizational change. The position is based in Catonsville, Maryland and is not remote. Compensation is $180,000–$200,000 per year, plus eligibility for annual bonuses.

Requirements

At least 10 years of progressive HR leadership experience, including at least 7 years leading multiple HR functions.
Proven experience leading HR Operations, HR Technology, Payroll, Shared Services, and process improvement initiatives.
Demonstrated success managing organizational change and large-scale system implementations in complex, multi-site environments.
Strong strategic planning, project management, and execution skills.
Exceptional leadership, collaboration, communication, and stakeholder management abilities.

Nice To Haves

SPHR certification preferred.

Responsibilities

Provide executive oversight and accountability for complex employee relations matters, addressing concerns promptly and consistently in alignment with company policies and values.
Partner with HR leadership, Legal, and operational stakeholders to mitigate organizational risk and ensure consistent application of policies and employment practices.
Serve as the escalation point for high-risk employee relations issues, guiding risk assessment, resolutions, and decision-making.
Lead strategy, planning, budgeting, and execution for HR Operations, including HR Technology, Total Rewards, Payroll, and HR Service Delivery.
Improve HR processes, systems, and service delivery to advance operational excellence and the employee experience.
Develop and execute HR technology and HRIS strategies, including enterprise-system integration, optimization, and adoption.
Establish and lead project and change management initiatives for large-scale HR transformations and business priorities.
Oversee payroll operations and vendor relationships to ensure accuracy, compliance, audit readiness, and timely processing.
Lead HR service delivery, including shared services and employee support functions, to ensure responsiveness and scalability.
Partner with HR Centers of Excellence and business leaders to design and implement HR programs, tools, and processes.
Ensure compliance with applicable federal, state, and local employment laws, policies, and regulations.
Advise leadership on HR policies, programs, workforce initiatives, and operational effectiveness.
Collaborate with Information Technology and cross-functional partners to align HR systems with business objectives.
Establish metrics and reporting to measure HR performance, support continuous improvement, and inform strategic decisions.