VP of Engineering, Program Management

About The Position

The VP of Engineering Program Management will drive organizational efficiency, optimize processes, and ensure execution of top-level initiatives across Product and Engineering. The role collaborates with cross-functional teams to redefine, formalize, and implement processes that support growth and scalability. The position owns release management improvements, including implementing tools and processes to make releases faster and easier, improving communication with customers about software updates, and identifying gaps that may require a small, dedicated release-management team. It also establishes streamlined intake and triage for feature requests and bug reports, robust incident-management protocols, and organizational accountability for process adoption and status communication. The role promotes consistent Agile practices across software development teams and provides training, guidance, and mentorship to support continuous improvement and high performance.

Requirements

At least 10 years of process and program management experience in a software development environment.
Proven track record leading and scaling high-performing teams in a fast-paced, dynamic environment.
Deep understanding of Agile frameworks, with hands-on experience in Scrum and other Agile methodologies.
Strong analytical and problem-solving skills, with the ability to think strategically and execute methodically.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
Bachelor’s degree in Computer Science, Business Administration, or a related field.

Nice To Haves

Experience in the POS or a related industry.

Responsibilities

Drive implementation of tools and processes to improve software release management.
Improve communication and transparency with customers about software releases and updates.
Identify release-management staffing gaps and build a small, dedicated team to manage release activities.
Develop and implement streamlined intake and triage processes for customer and internal feature requests and bug reports.
Establish incident-management protocols for production bugs, outages, and other critical issues to support timely resolution and minimize disruption.
Drive adoption of standardized processes and best practices across the organization.
Ensure stakeholders manage incoming bugs and feature requests and communicate status to customers, support teams, and relevant departments.
Foster accountability and responsiveness to improve efficiency and customer satisfaction.
Ensure software development teams understand and adhere to Agile best practices.
Provide guidance, training, and mentorship on Agile methodologies.