VP of AI-Enabled Hospitality Technology & Guest Services
About The Position
The Vice President of Hospitality Technology & Guest Services is a visionary executive reporting to the SVP of Digital & Enterprise Technology, tasked with merging the physical and digital guest experiences through cutting-edge technology and Artificial Intelligence. This role owns the product and engineering strategy for MGM's digital guest service features (digital check-in, digital keys, in-room tech), hospitality technology systems (PMS, POS), and core IT Operations across our properties. The VP AI Enabled Hospitality & Guest Services will drive technological innovation by defining how AI transforms operational efficiency, infrastructure management, and self-service guest products, ultimately optimizing total cost of ownership and delivering unparalleled guest satisfaction.
Requirements
- Bachelor’s degree required in Computer Science, Engineering, or a related field.
- 15+ years of relevant experience in hospitality technology, digital product management, or IT operations.
- 5+ years of Director-level or higher leadership experience required.
- Proven success leading large-scale technology transformations and integrating AI into product lifecycles and IT operations.
- Deep experience designing user-centric digital solutions (e.g., digital check-in) and managing hospitality systems such as PMS and POS.
- Experience modeling AI economics, rationalizing application portfolios, optimizing TCO, and managing 24x7 IT operations, critical infrastructure, and large-scale vendor implementations.
Nice To Haves
- Master’s degree preferred in a related field.
Responsibilities
- Lead Product, Engineering, and IT Operations teams supporting Digital Guest Services, Hospitality Technology, and Property IT Operations.
- Develop and execute a multi-year, AI-first product roadmap focused on enhancing the guest journey, self-service adoption, and operational efficiency.
- Own technology and product budgets, shifting investments toward advanced platforms, automation, AI-enabled infrastructure, and observability tools.
- Restructure teams around value streams, establish performance metrics, and drive AI-augmented product development and operational efficiency.
- Oversee property IT operations, ensuring high availability, disaster recovery, and reliable performance of mission-critical network, AV, and back-office systems.
- Lead AI adoption and workforce transformation, including AI lifecycle standards, intelligent automation, employee upskilling, and implementation of secure, compliant next-generation hospitality technologies.
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Director
