VP, Membership & Community

NationSwell

8d•$150,000 - $160,000•Remote

About The Position

NationSwell is seeking a senior, enterprise-grade growth leader to drive new membership growth and steward/expand strategic member relationships. This role involves prospecting and closing new Institutional Members, serving as an Executive Sponsor for senior leaders, and managing the post-sale lifecycle with a Member Success lead. The ideal candidate will have an established network of senior-level impact leaders and a proven track record in relationship depth, business outcomes, and mission-driven work. The VP will act as an Executive liaison, serving as a trusted advisor to corporate and philanthropic leaders, shaping high-impact experiences aligned with member priorities. This role requires strategic judgment, hands-on execution, strong executive presence, and a refined servicing philosophy to enhance member experience and NationSwell's revenue durability.

Requirements

10+ years of experience in enterprise business development and/or account management, customer success, strategic partnerships, or consulting roles, with direct ownership of sales and renewals, and ownership of expansion goals for a portfolio of complex accounts.
Demonstrated ability to develop new partnerships and meet new business revenue targets, in addition to expansion and renewal ownership.
Experience developing go-to-market strategies for new segments or territories.
Established network of senior-level leaders across corporate social impact/CSR, philanthropic, and social sector organizations, with demonstrated ability to activate that network for both new business development and account growth.
Proven ability to operate as a trusted advisor to C-suite and senior executives, drawing on existing relationships and bringing sound judgment, discretion, and strategic insight.
Highly developed executive presence. Comfortable navigating ambiguity, influencing without authority, and engaging senior leaders with confidence and credibility.
Strong facilitation and convening skills, with the ability to read dynamics, elevate dialogue, and create inclusive, high-quality experiences.
Experience building, refining, and/or executing servicing motions, tools, or playbooks.
Confident and proven people management skills, ideally within account servicing teams.
Commercially minded and metrics-driven, with comfort operating against revenue goals and using data to inform decisions.
Collaborative leadership style: works seamlessly with cross-functional partners (Member Success, Studio, Growth) to deliver one unified experience.
High motor, entrepreneurial orientation, and comfort operating with cross-functional partners (Member Success, Studio, Business Development) in a fast-growing, evolving organization.
Facility with Salesforce or other CRM, preferred; must be skilled at learning new systems and maintaining tight documentation.

Nice To Haves

Experience working with corporate social impact/CSR, philanthropic, or mission-driven organizations strongly preferred.

Responsibilities

Build and nurture a business development pipeline and prospect list for an assigned territory or segment to grow NationSwell's Institutional Membership base.
Develop and execute a clear strategy for growing membership through direct outreach, marketing, events, and insights.
Leverage an established network of senior leaders across corporate, philanthropic, and social impact organizations to convert prospects into members.
Hold accountability for Unit Renewal and Net Revenue Retention across a portfolio of high-value members.
Drive organic growth through expanded engagement, cross-sell and upsell opportunities, and executive referrals.
Serve as the primary strategic owner for each account, developing tailored servicing strategies that align NationSwell’s offerings to members’ evolving business, impact, and leadership priorities.
Coach and mentor Member Success partners, modeling best-in-class enterprise servicing behaviors, executive presence, and commercial discipline.
Partner with the Executive Team and cross-functional leaders to inform and refine programming, ensuring experiences are relevant, rigorous, and responsive to member priorities.
Confidently facilitate in-person and virtual convenings with senior leaders, creating trusted spaces for dialogue, insight-sharing, and peer connection.
Actively foster peer-to-peer connection and collaboration across the NationSwell community.