VP & Managing Director, Global Data Center Solutions [Remote]

Johnson Controls•Glendale, AZ

1d•$253,000 - $396,000•Remote

About The Position

The Managing Director, Global Data Centers owns the strategic relationship with a designated hyperscaler and turns executive access into sustained growth, customer trust, and enterprise alignment. The role sets long-term account direction, aligns senior customer leaders with Johnson Controls on data center strategy, technology roadmaps, future builds, and priorities, and ensures customer requirements inform portfolio, commercial, sales, service, and parts decisions. Accountability spans account strategy, demand visibility, roadmap influence, commercial momentum, delivery coordination, and customer outcomes. The role achieves outcomes by coordinating across a complex global matrix. It builds executive relationships, shapes early pipeline and basis-of-design discussions, clarifies priorities and decision paths, and coordinates commercial, technical, operational, service, quality, and support resources. It influences across functions and regions, drives escalations when needed, maintains transparent performance visibility, and works with teams to meet commercial, delivery, and customer commitments with discipline, urgency, safety, integrity, and shared accountability. The position also establishes account governance, performance tracking, and operating rhythms; provides structured customer insight to portfolio and product leaders; supports co-innovation; strengthens forecasting and capacity readiness; and develops account-team capability through ownership, coaching, feedback, and continuous learning. Year-one and year-two success measures include establishing an aligned account strategy and governance model, improving pipeline and demand visibility, advancing customer insight and innovation, strengthening cross-functional execution, and sustaining trusted executive partnership and commercial momentum.

Requirements

Leadership experience in strategic account, global account, or enterprise customer-facing roles.
Experience engaging senior customer stakeholders and shaping long-term account strategy.
Experience coordinating cross-functional teams across commercial, technical, operational, or service environments.
Demonstrated experience translating customer requirements into internal priorities and observable account outcomes.
Knowledge of demand forecasting inputs, pipeline visibility, basis-of-design influence, escalation management, KPI visibility, and cross-functional governance.
Knowledge of financial and operational drivers tied to growth, margin, delivery, and customer advocacy.

Nice To Haves

Experience supporting hyperscaler, large strategic account, or mission-critical infrastructure customers.
Experience influencing product roadmaps, solution direction, or structured voice-of-customer processes.
Experience operating in a complex matrix organization with shared resources and indirect authority.
Knowledge of commercial, technical, service, and lifecycle dependencies within large-account environments.
Advanced education in business, engineering, operations, or a related discipline.

Responsibilities

Own the executive relationship and account strategy for the assigned hyperscaler.
Align customer and Johnson Controls stakeholders on long-term vision, data center priorities, technology direction, future builds, and engagement governance.
Position Johnson Controls as a trusted long-term partner while balancing customer advocacy, enterprise readiness, commercial opportunity, and delivery commitments.
Provide structured customer insight to portfolio and product leaders, identifying product gaps, evolving requirements, and opportunities for differentiation.
Support customer co-innovation and connect strategic priorities to scalable solution direction; ensure product and roadmap discussions reflect credible customer needs and organizational readiness.
Translate early customer signals, basis-of-design direction, long-range plans, and project pipeline into actionable demand inputs.
Partner across revenue and commercial operations to strengthen forecasting, capacity readiness, service and parts planning, and lifecycle support.
Maintain visibility into opportunities, constraints, trade-offs, and decisions affecting account growth and execution.
Coordinate commercial, technical, operational, quality, service, parts, and regional resources around account priorities and customer commitments.
Clarify ownership, direct escalations, remove cross-functional barriers, and maintain momentum across functions and geographies.
Strengthen delivery reliability, solution quality, lifecycle coordination, and responsiveness through visible governance and disciplined follow-through.
Track secured orders, revenue, margin and EBIT visibility, pipeline, win performance, delivery, innovation commitments, service performance, and relationship health.
Use performance evidence to prioritize resources, inform account-level demand decisions, surface risks, improve executive decision quality, and sustain accountability for commercial and customer outcomes.
Translate account strategy into execution through clear priorities, governance, account reviews, KPI visibility, escalation pathways, and follow-through.
Go to Gemba, use data and customer insight, surface problems early, and apply root-cause thinking to improve forecasting, coordination, delivery, service, and lifecycle support.
Create clarity of ownership across the account team and connect work to customer and enterprise priorities.
Develop talent through coaching, feedback, continuous learning, and a growth mindset, building collaborative capability across functions and geographies.
Establish an integrated account plan, performance baseline, executive engagement model, stakeholder map, and governance cadence.
Launch a prioritized customer insight and innovation agenda and implement a cross-functional operating rhythm for ownership, escalation, follow-through, and visibility.
Sustain trusted executive partnership, commercial momentum, global execution, lifecycle coordination, customer responsiveness, and delivery reliability.